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Press release

Swisscom tests automated information service on 1812

Berne, 10 October 2006

Request addresses and phone numbers by telephone, get the information from a voice computer: this will be possible from 12 September on number 1812. Swisscom is testing the fully automated information service, which can be accessed from all telephone networks and is available in German, French and Italian. The test phase will run until the end of 2006.

The 1812 information service is fully automated. A voice computer welcomes the caller and asks what kind of information is required. The computer then guides the customer through the call to the desired information. Business and residential phone numbers and addresses can be requested in German, French and Italian.

Calls from either the fixed network or a mobile phone are charged at 10 cents per minute plus a one-off charge of 80 cents for each call. If you call from a mobile phone you can also order a free SMS containing the phone number and address. The service is available on all networks, regardless of which telecommunications provider you use. If you are unable to obtain the information you require on 1812, you will be forwarded free of charge to the manual 1811 information service.

1812 is aimed at customers who want to save money and avoid waiting in queues. Because of the high demands placed on the system by the voice technology and Switzerland's various national languages, the service will be tested until the end of the year. During this period Swisscom will be able to gain experience and analyse customer acceptance. The service is expected to be launched in the first quarter of 2007.


Swisscom AG
Media Relations
3050 Bern