Berne, 07 April 2008
The customer contacts the toll-free hotline 0800 800 800, explains his need or problem, and an appointment is then arranged. The HomeServiceTeam also operates outside normal working hours, making it ideal for customers working full time. Service times on weekdays are from 8 a.m. to 9 p.m. and on Saturdays from 8 a.m. to 5 p.m. "With our HomeServiceTeam, we are adding a further valuable component to our customer service offering. We are honouring our promise of being there for our customers by offering them an attractive on-site service. We are also demonstrating our flexibility and competence," says Christian Petit, Head of Residential Customers at Swisscom Switzerland.
With the HomeServiceTeam, there are no unpleasant price surprises. All standard services are offered at a fixed price. In the case of individual orders, the price is agreed in advance with the customer. The offerings include, for example, a security check. For a flat fee of CHF 249, the specialist removes viruses, Trojan horses and other undesirable programs and also checks and optimises security settings on PCs and WLANs. On request, he will also install virus protection software.
The HomeServiceTeam also offers full packages covering hardware, software, delivery and installation. The full range of offerings can be viewed on the Internet at www.swisscom.ch/homeserviceteam.
More info: www.swisscom.ch/homeserviceteam