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Press release

100,000 customers use Swisscom Help Point

Berne, 11 December 2008

For three years the Swisscom Help Point has been teaching customers how to use mobiles and the Internet. On 11 December 2008, Swisscom celebrated the 100,000th participant in Sarnen. Everyone attending a course at one of the seven other course locations on that day also benefited. The course portfolio will be expanded in 2009: there will be a new course location in Lucerne, and the Swisscom Help Point bus will visit some 75 locations all over Switzerland.

As the 100,000th participant in a Swisscom Help Point course, Pia Mattmann from Buochs was surprised with a bouquet of flowers in Sarnen. All 288 people taking part in courses in Pruntrut, Wattwil, Sarnen, Thun, Geneva or one of the permanent locations on that day were able to join in the celebrations, and were also each given a Swisscom voucher. "I have been attending courses regularly since 2005, the Fotoshop course is already my sixth one. Every course has been really useful and I have received a lot of great tips. The basic knowledge that I have acquired has enabled me to get more pleasure out of using new media and has made me more curious. I am looking forward to more courses!" said Pia Mattmann. "There is a great demand for what we offer, our courses are booked out until the end of the year," said Regula Niermont, Head of Swisscom Help Point. "Not only the basic courses, but also the new courses on photo editing and using the Internet are attracting a great deal of interest," she added. Those who missed out on a place this year or are interested in another course can enrol again in 2009. Swisscom will be taking four training buses to some 75 locations around Switzerland again. There are also permanent Swisscom Help Point course locations in Zurich, Basel, Berne and Lausanne. New for 2009 is a course at the Swisscom Shop in Lucerne. Swisscom Help Point is the ideal complement to the Swisscom service portfolio, which includes the telephone hotlines, the Swisscom shops and the home advisory service swisscom@home.


Wide variety of courses at the Swisscom Help Point

How can I use my mobile and the Internet securely? How can electronic media simplify and improve my daily life? How do I present my digital photos? The participants will find answers to all theses questions on the courses and acquire media skills at the same time. They can practice what they learn directly on a computer or mobile phone. An easy-to-follow manual answers any questions that crop up during everyday use. On the "Internet - shopping, reservations, booking" course, the participants learn the basics of shopping on the Internet using examples. They browse online shops, select products, put them in their baskets, pay for them and learn about the security aspects of shopping online.

Every participant has their own personal computer workstation. In the mobile phone courses they practise on their own phones. With a maximum of 12 places available on each course, Swisscom ensures that each participant receives individual attention. A two-hour course costs CHF 30.

More information on the courses and the locations for 2009 is available at:

Photos of the celebration will be available from around 3 p.m. at

For further information, please contact:

Swisscom AG

Group Media Relations

Tel. 031 342 91 93


Swisscom AG
Media Relations
3050 Bern