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Press release

Service offensive for SMEs: Swisscom to provide direct on-site customer support

Berne, 16 July 2009

Swisscom is further expanding its service offering for small and medium-sized enterprises (SMEs). The Business Service Teams (BST) come to customers' premises and offer direct on-site support on any computer-related questions they may have. The service is only billed if the customer is satisfied with the support that they receive.

For many SMEs, a fully functioning IT infrastructure is one of the most important requirements for corporate success. However, for cost reasons, smaller companies tend not to employ a designated IT specialist. This is why Swisscom is expanding its range of support services for SMEs with a service offering that fills this gap. Following the opening of the SME Competence Centre in Lucerne in May 2009, the Business Service Team (BST) pilot project is kicking off on 16 July 2009.


Professional support and cost control for SMEs

The BST service technicians will come to SME customers' premises, where they will offer on-site support with resolving technical problems and installing new equipment and software. The service is primarily targeted at small SMEs with around ten workstations. It doesn't matter whether the SME receiving the on-site support is a Swisscom customer or not. The services will only be billed if the technician is able to successfully complete the task, which means that the costs and benefits of a BST visit are always transparent for the customer.


Easy appointment scheduling via the Service Hotline

SMEs can make an appointment with the Business Service Team via the SME Hotline on 0800 055 055. The experts are available from Monday to Friday, from 8.00 am to 9.00 pm and Saturday, from 8.00 am to 5.00 pm. The Business Service Team pilot project will initially run until at least the end of 2009. The plan is then to expand the service offering for SMEs on an ongoing basis.


Over 10,000 residential customers already benefit from a similar service for residential customers

As telecoms and IT are becoming ever more important parts of our daily working and personal lives, a comprehensive service offering is of central importance for many customers. Swisscom already recognised this trend some years ago and incorporated the expansion of customer service into its corporate strategy. The Business Service Team is therefore just one of a range of measures Swisscom is introducing to expand its service offering for all customers. For instance, around a year ago, Swisscom launched its Home Service Team for residential customers, which is similar to the BST Service for SMEs. Over 10,000 residential customers have since made use of the service.



Swisscom AG
Media Relations
3050 Bern