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Press release

Swisscom to withdraw its Connect 1811 operator service

Berne, 23 December 2009

Swisscom is to withdraw its operator service for mobile phones at the end of the year. The decision to withdraw the Connect 1811 service is based on the revised Ordinance on Telecommunications Services, which comes into force on 1 January 2010. In order to continue offering the service, Swisscom would be required to make customer data available to other providers and would no longer be able to adequately protect the privacy of its customers.

In view of the new regulatory provisions, Swisscom has decided to withdraw the Connect 1811 operator service as of 28 December 2009. The service enabled callers to be connected to a Swisscom mobile phone. The revised Ordinance on Telecommunications Services valid from 1 January 2010 will require Swisscom to share customer data with third-party providers if it wishes to continue providing the service. This would affect the mobile phone data of customers who are not listed in the public telephone directory and who have not given their consent for their data to be shared. Swisscom has decided to maintain its customers' privacy, however, and is therefore withdrawing the Connect 1811 operator service.


Swisscom sought an industry solution that protects customer privacy

Since Connect 1811 was launched in January 2009, Swisscom has sought to develop a joint industry solution that protects customer privacy while at the same time allowing all providers to offer a comparable operator service. Rather than an industry solution, an ordinance has now come into force that only partially takes these proposals into account.

Connect 1811 enabled callers to be connected to the mobile phone numbers of Swisscom residential customers even if the numbers were not listed in the public telephone directory. The numbers were not revealed, thereby ensuring that privacy was maintained at all times.


Swisscom AG
Media Relations
3050 Bern