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Press release

Price adjustment for 1811 information service

Berne, 29 April 2010

As information services accessible via the Internet or using mobile phone applications become increasingly popular, the number of enquiries to telephone information services is in decline. This means that the prices for Swisscom's 1811 service now have to be adjusted. From 1 May 2010, the tariffs for voice and SMS enquiries will be going up, though Swisscom's 1811 service will still be one of the cheapest information services in Switzerland. In future, customers who use their mobile phones to access the service will also receive, on request, a free link by SMS to a map of the address they require.

Swisscom's 1811 telephone information service has a strong regional presence with eight locations throughout Switzerland in all language regions. It is the fastest and simplest way of obtaining information by telephone. 1811 provides information to thousands of customers every day. However, alternative options, such as online enquiries, are gaining in popularity. For example, the Internet directories "Phone Book" and "The Yellow Pages" at record 2.3 million users a month.

Conversely, the number of enquiries to telephone information services has been falling for several years, with the result that the tariffs now need to be adjusted. From 1 May 2010, the connection charge will go up from CHF 1.50 to CHF 1.70. The first minute will cost CHF 0.80 instead of CHF 0.70, but every minute after that will be unchanged at CHF 0.22. The tariff for every successful SMS enquiry will be increased by CHF 0.20 to CHF 1. All other charges will remain the same. Despite the tariff adjustment, Swisscom's 1811 service will still be one of the cheapest voice information services in Switzerland.


New: free link to a map of the required location by SMS

In future, 1811 will offer mobile customers on request a free link by SMS to a map when they ask for information. For enquiries sent by SMS, customers will automatically receive the link. For enquiries by mobile phone, customers can receive the requested information by SMS free of charge by pressing the "6" key. This will include a link to a map showing the location of the address they require. All they will need is an Internet-enabled mobile phone. Data costs may be incurred through use.
Alongside 1811 and, Swisscom also offers other information services: 1812 is the automated information service which allows you to find telephone numbers and addresses in Switzerland using voice commands. This information service is fully automated and therefore cheaper.


The new 1811 tariffs from 1 May 2010 at a glance:

1811 voice information



Connection charge  CHF 1.70 CHF 1.50
Up to 60 seconds CHF 0.80 / Min.  CHF 0.70 / Min.
From 61 seconds CHF 0.22 / Min.  CHF 0.22/Min
Operator service CHF 0.22 / Min. CHF 0.22 / Min.
Mobile surcharge for postpaid (Swisscom NATEL® subscription) CHF 0.30 / Min.  CHF 0.30 / Min.
Mobile surcharge for prepaid (NATEL® easy prepaid card) CHF 0.80 / Min.  CHF 0.80 / Min.

1811 SMS enquiry



Successful enquiry  CHF 1.00  CHF 0.80
Unsuccessful enquiry CHF 0.20 

CHF 0.20

The tariffs for the 1812 automated information service can be found at:


Swisscom AG
Media Relations
3050 Bern