The winners of this year's Swisscom Business Awards have been announced. The prize was shared by three companies: RohrMax AG won the Most Mobile Company category, while the Centre Hospitalier Universitaire Vaudois (CHUV) impressed the jury in the Most Effective Collaboration category. The award for Increased Customer Loyalty & Customer Service went to Pestalozzi + Co AG. The Swisscom Business Awards are worth a total of CHF 100,000. Swisscom congratulates the winners.
The first ever Swisscom Business Awards were presented today, Thursday, at a special ceremony at the Swiss Dialogue Arena event held in the Hallenstadion in Zurich. The awards honour Swiss companies and institutions that have implemented groundbreaking IT and communications (ICT) solutions. Companies may submit entries in three categories: Most Mobile Company, Most Effective Collaboration, and Increased Customer Loyalty & Customer Service. A panel of specialists with proven expertise in the sector evaluated the entries received in terms of verifiable business benefits, innovativeness and technology, eventually selecting three winners.
Mobile for outstanding customer service
The winner of the Most Mobile Company category was RohrMax AG from Grüningen (Canton of Zurich), a company known for its pipe and terrace cleaning, seepage lines and underground car park cleaning services. RohrMax impressed the jury with the holistic approach of its business model, which consistently incorporates proximity to the customer, dynamic capacities, prevention, emergency call-out and high-quality services and personnel into the company's business processes. Through the use of modern and innovative communication tools, the company can handle orders ranging from emergencies to regular servicing both quickly and cost-effectively. The company employs not only an internally-developed resource planning system but also a GPS-linked computer that is built into its company vehicles, which are also equipped with mobile printers and barcode readers for recording work and services performed, and are connected to one another via mobile networks.
Clever networks save lives
The Centre Hospitalier Universitaire Vaudois (CHUV) won the award in the Most Effective Collaboration category. This university hospital in Lausanne is one of the leading Swiss research and top-class medical facilities. The communication system it employs must meet the most stringent demands because it is of enormous importance for patients and the centre's 8,000 staff. After all, it can often be a matter of life and death. In the jury's eyes, the CHUV's state-of-the-art infrastructure has improved availability and thus the quality of the services provided. Examples of this include the direct transfer of electrocardiogram (ECG) readings from ambulances to the accident and emergency ward, and a digital mobile telephony network comprising almost 500 antennas and 4,000 mobile devices throughout the hospital. Thanks to the use of extremely low-radiation technology, there's no problem using mobile telephony even in the more sensitive areas of the hospital.
Rapid ordering via barcode
The award in the Increased Customer Loyalty & Customer Service category finally went to the Pestalozzi Group's Haustechnik (building technology) division. Dietikon-based Pestalozzi + Co AG is a wholesaler for plumbing, heating and industrial supplies. In the opinion of the jury, the company has made the ordering process simpler, quicker and less time-dependent for its customers. The particular challenge here was to automate the entire process from management of the customer's inventory to delivery by Pestalozzi. The current system enables customers to transmit their orders directly from their own warehouses via a mobile connection. The relevant articles are identified by their barcode using a mobile telephone camera, and immediately processed by Pestalozzi. Pestalozzi's building technology division makes it the only Swiss company in the sector to offer its customers an order system of this kind free of charge.