Berne, 21 June 2011
Swisscom offers its customers an individually adjustable cost limit for mobile surfing abroad to protect them from excessive mobile phone bills. From 1 July this service is to offer increased cost security and transparency. Customers will be informed by SMS free of charge and in real time as soon as a certain billing amount is reached. Once the upper limit is reached, surfing is automatically blocked. Swisscom is also launching new data roaming packages which contain 50 or 200 megabytes (MB) and can be used for 24 hours or 30 days.
When they cross a border, Swisscom customers already receive an SMS with tariff information for the relevant destination country. The cost limit which is to be launched on 1 July 2011 will offer customers cost security and improved transparency. Swisscom will inform customers by SMS as soon as the amounts they have designated are reached. Once the upper limit is reached, further data roaming is automatically blocked. The default cost limit is CHF 200, CHF 100 for young people. The limit can be individually adjusted.
Thanks to full cost control, customers can access e-mails, use navigation services and keep in touch with friends via Facebook when abroad without having to worry about large bills. The SMS-notification and cost limit service is available to customers with a subscription. The service is scheduled to be rolled out for prepaid customers in autumn 2011.
Swisscom already slashed its data roaming rates at the end of 2010, enabling its customers to surf the Internet at affordable prices when abroad. On 1 July Swisscom is launching two new data packages for residential and business customers. The "Data Travel 24h" package contains 50 MB and costs CHF 24 in European countries outside Switzerland. The data allowance can be used for 24 hours. The "Data Travel 30 days" package, which includes 200 MB for 30 days and costs CHF 74 within the EU, is recommended for customers who want to surf the Internet abroad frequently or over an extended period. The new data packages are available to customers with a subscription and can be ordered if required. There are no monthly recurring charges.
These changes will allow Swisscom to further develop its leading position in mobile roaming. Swisscom customers benefit from by far the most favourable roaming tariffs in Switzerland, as well as cost control and the best roaming coverage with 597 partners in 216 countries.
Information on setting up the individual cost limit is available at http://drt.swisscom.ch (from 1 July).