Since the beginning of 2021, we have been gradually switching off the 2G mobile technology, which is more than 25 years old. This will make room for new technologies that are much more powerful, reliable and sustainable. If you still have a mobile phone, an alarm system, a lift emergency call system or a heating control that communicates via 2G, we can support you to switch to a new device.
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Here you will find the most important answers for the renewal of the mobile network.
Wherever possible, we will inform affected customers directly. If you are unsure, please call our hotline or simply send an SMS with the word 2G to 444.
Since the beginning of 2021, we have been gradually switching off 2G. The 25-year-old technology will be replaced by new technologies.
3G technology itself, however, will continue to be available on the Swisscom network for some time to come: We will offer the usual coverage with 3G until at least the end of 2024. We will inform our customers about any phase-out in good time (at least 3 years in advance).
Replace the affected device with one that supports the latest mobile technologies.
Depending on the device, you may experience issues with functionality.