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Swisscom wins the connect Shop Test

Swisscom is synonymous with high quality service: Swisscom Shop employees impressed the judges across all categories in the latest connect Shop Test and were named the overall winners. Swisscom digital customers also enjoy the highest quality service, with the My Swisscom App taking the top spot in the connect Service App test in September.
Annina Merk
Annina Merk, Media spokesperson
01 October 2021

“I am over the moon that our efforts and consistent focus on offering top quality advice have paid off,” said a delighted Christina Hirsch, Head of Shops and Retail Channels at Swisscom. “This impressive victory also demonstrates the success of our regional presence with 115 Shops throughout Switzerland. Going forward, we will continue to have a visible local presence in all larger towns and cities and be ready to advise our customers.”

 

The connect Mobile Shop Test carried out checks at 78 shops in 13 towns and cities across Switzerland, examining criteria including shop layout and facilities, ambiance, attitude of shop staff and the quality of tariff, device and service advice given. Swisscom was the overall winner across all categories and impressed the judges in each of the test criteria, with the highest score ever awarded in Switzerland. Indeed, staff attitudes were deemed to be “outstanding” (scoring 48/50).

Top marks for digital service too

Swisscom also comes out on top in terms of the digital service it offers customers. In September, the My Swisscom app came first in the connect Service App test. The app performed the best in the security test and took first place in Switzerland and in the test’s overall country rankings.

About Swisscom Shops

We employ around 850 staff in our 115 Shops and train 170 apprentices. We repair mobile phones on site in our eleven Repair Centers, usually within 24 hours, or in just three hours if you choose our Express service. Our 70 most popular Swisscom Shops offer an online appointment booking system with same-day appointments, so you can say farewell to long queues!

Additional information:

The test reports and all the details are available in the connect Mobile Shop Test 2021 (10/2021 edition) and at connect Mobilfunk Service App Test 2021 (09/2021 edition).

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