Best Net

Swisscom and Ericsson: together turning Switzerland’s best network into its smartest one

Swisscom and Ericsson are extending their strategic partnership for another three years, with Ericsson continuing to supply the hardware and software for Switzerland’s best network. This partnership will enable Swisscom to enhance its customer experience and further develop its mobile network over the next three years, with a focus on sustainability.

The picture shows a woman looking at something on her mobile phone.

The strategic partnership between Swisscom and Ericsson dates back to 2015 and is underscored by a series of wins in mobile network tests from key trade magazines. Continuing it’s mobile network expansion, Swisscom is extending its strategic partnership with Ericsson for another three years, aiming to transform its network into a smart network. Through automation, the use of artificial intelligence (AI), and increased innovation, the network will be modernized to continue providing the best customer experience now and in the future.

Gerd Niehage, CTIO Swisscom, explains: “We’ve been working closely with Ericsson for over 10 years with a great amount of trust and success. We are now taking the next step in this long-standing strategic partnership as we endeavour to turn Switzerland’s best network into its smartest one. This will enable us to not only offer our customers the best customer experience, but also to place an even greater focus on sustainability and innovation.”

Daniel Leimbach, Head of Customer Unit Western Europe at Ericsson: “In this innovative partnership, Swisscom’s characteristically Swiss pursuit of perfection meets the global technology leadership from Sweden’s Ericsson. Our common goal is to raise the bar even higher and continue to develop Switzerland’s best network into its smartest one. We have already managed in recent years to set important benchmarks for the global development of the telecommunications market from within Switzerland.

The most sustainable network

Swisscom aims to offer its customers the best and most sustainable network, so the new focus of the strategic partnership is to make the Swisscom network one of the most efficient mobile networks in the world. Swisscom’s network is already fully powered by renewable energy, and the partners have gone a step further with the launch of an Energy Sustainability Programme to intelligently reduce the energy consumption of their mobile communications systems.

One Team

To maximize the partnership, Ericsson and Swisscom employees collaborate in mixed teams to drive innovations and projects forward for the continuous development of the mobile network. The close cooperation offers both companies opportunities to expand their competitive position and customer centricity. With the best network in Switzerland, Swisscom aims to strengthen the competitiveness of the Swiss economy and drive the country’s digital transformation.

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