connect hotline test
Swisscom customers enjoy the best hotline service
Swisscom has won the connect mobile hotline test for the fourth year running. The accolade confirms the consistent focus on outstanding service quality.
The connect mobile hotline test assesses the quality of service received by customers based on factors such as hotline availability, expertise and friendliness.
“Good customer service is extremely important to us, so we’re absolutely delighted to claim another victory in the connect mobile hotline test,” commented Dirk Wierzbitzki, Head of Residential Customers and member of the Executive Committee of Swisscom Switzerland. “We continuously invest in our employees as well as technologies to make their work easier. As a result, our customers always receive rapid and reliable answers and expert advice. This win proves that our commitment translates directly into an excellent hotline experience.”
Fourth consecutive win in the connect mobile hotline test
Of particular importance to the test victory and accordingly the most heavily weighted factor was the accuracy and reliability of the information provided by hotline agents, for which Swisscom was rated ‘outstanding’. Swisscom was also rated ‘outstanding’ for ‘accessibility’, ‘friendliness’ and for its ‘voice response system’. Swisscom not only reaffirmed its outstanding performance from the previous year, but also surpassed its 2025 record by one point – securing pole position in the connect mobile hotline test for the fourth consecutive year.