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Customer Care

Ask us today

To report a fault, place an order or enquire about our TV-as-a-service offers, please call 0800 817 620. This number is your direct link to Swisscom Broadcast.

The Customer Care Centre (CCC) is there for you 24 hours a day, 7 days a week. Our employees will quickly and professionally assist you with your enquiries – even on Sundays and public holidays.

We’re on the case – even before you call

The CCC works in close collaboration with the Network Management Centre (NMC), which constantly monitors all services. If an alarm is triggered, the cause of the fault is immediately identified and rectified.


We will keep you up to date regarding any downtime or faults. The CCC will also inform you in advance about any planned work and the current state of your broadcasts and services.