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Customer Care

Ask us today

If you have any questions regarding our telehousing services, please call 0800 817 620.

0800 817 620 is your direct link to Swisscom Broadcast. The Customer Care Centre (CCC) is there for you 24 hours a day, 7 days a week. Our employees will quickly and professionally assist you with your enquiries – even on Sundays and public holidays.

Express access

The CCC is available around the clock for express access. In addition, we coordinate and supervise access to all our sites to ensure only authorised people gain entry.

We’re on the case – even before you call

The CCC works in close collaboration with the Network Management Centre (NMC). The NMC constantly monitors all transmitter sites and services. If an alarm is triggered, the cause of the fault is immediately identified and rectified.

We will keep you up to date regarding any downtime or faults. The CCC will also inform you in advance about any planned work and the current state of your broadcasts and services.