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  • We’re there for your customers.

  • By e-mail.

  • Via SMS.

  • Online.

  • Even at night.

  • We’re always there for your customers.

Contact Center Services
for Switzerland

Over 150 highly-motivated employees at seven locations in Switzerland answer your customers’ questions for you. Around the clock. Seven days a week. In Swiss German, German, French, Italian and English. By phone, e-mail, SMS or chat.
What can we do for you?

 

Our services at a glance

Von einfachen Anfragen bis zur Bestellabwicklung - wir erledigen Ihre Inbound-Call-Center-Aufgaben so, wie Sie sich das vorstellen: zur vollen Zufriedenheit Ihrer Kunden. Profitieren Sie von unserer langjährigen Erfahrung, modernster Infrastruktur und bestqualifiziertem Personal.


Customer Care

We provide advice and support to your customers relating to commercial enquiries, orders and problems.


Technical helpdesk

We provide support to your customers for their commercial enquiries and problems.


Switchboard

Our switchboard is available around the clock and always finds the right person to deal with the call.


Secretariat

Our secretariat takes the burden off your administration when it comes to specific tasks.


Omnichannel

We foster intelligent customer dialogue across a wide range of communications channels.


Appointments

We coordinate and make appointments for your employees.


On call

With us, your company is there for your customers around the clock.


Data cleansing

We clean up your databases and make changes on your behalf.

Your partner for outsourcing customer services

Swisscom Services offers companies everything they need for the rapid and successful implementation of customer service outsourcing projects: We accompany you from the initial consultation through to the conception and successful implementation.

Consultation

We show you where and how to outsource customer support processes to increase your efficiency.

Conception

We outline which process organisation is right for your needs and define all the processes together with you.

Operation

We provide you with the support you need when transitioning your services and ensure perfect operation and ongoing monitoring.

«Swisscom Services has a customer-focused, professional and reliable approach to operating our customer services.»

Patrik Roslund, Head Customer Operations, autoSense AG

Choose Swisscom Services Ltd

By choosing Swisscom Services Ltd, you benefit from excellent quality, comprehensive services, state-of-the art technology and outstanding service.

Swissness

We speak your customers’ language, and are located in Switzerland.

Expertise

You benefit from Swisscom’s ICT expertise.

People

Highly-qualified agents take care of your customers.

Security

All your data remains secure in your or our infrastructure.

Do you have any questions?

Then give us a call or make an appointment.



Pierre-André Schnoz, Head of Acquisition & Realisation

Telephone: 0800 400 200

Facts & Figures

 

Our customers