• We are there for your customers. Customer-focused, innovative and reliable.

  • Digitisation and innovation are in our DNA.

  • Tailored solutions for your business and customers.

  • Our expert employees represent your company.

  • We are always there for your customers.

Contact Center Services
for your business

Over 150 highly-motivated employees at seven locations in Switzerland answer your customers’ questions for you. Around the clock. Seven days a week. In Swiss German, German, French, Italian and English. By phone, e-mail, SMS or chat.
What can we do for you?

 

Our services at a glance

Von einfachen Anfragen bis zur Bestellabwicklung - wir erledigen Ihre Inbound-Call-Center-Aufgaben so, wie Sie sich das vorstellen: zur vollen Zufriedenheit Ihrer Kunden. Profitieren Sie von unserer langjährigen Erfahrung, modernster Infrastruktur und bestqualifiziertem Personal.


Customer Care

We provide advice and support to your customers relating to commercial enquiries, orders and problems.


Technical helpdesk

We provide support to your customers for their commercial enquiries and problems.


Switchboard

Our switchboard is available around the clock and always finds the right person to deal with the call.


Reservations

Ticket reservations or information services. Also available as a chargeable business number on request.


Omnichannel

We foster intelligent customer dialogue across a wide range of communications channels.


Appointments

We coordinate and make appointments for your employees.


On call

With us, your company is there for your customers around the clock.


Secretariat

Our secretariat takes the burden off your administration when it comes to specific tasks.

Your partner for outsourcing customer services

We are a one-stop shop for companies, providing everything needed to implement customer service outsourcing projects quickly and successfully. We will support you at all stages, from advice through design to operation.

Consultation

We show you where and how to outsource customer support processes to increase your efficiency.

Conception

We outline which process organisation is right for your needs and define all the processes together with you.

Operation

We provide you with the support you need when transitioning your services and ensure perfect operation and ongoing monitoring.

«Swisscom Services has a customer-focused, professional and reliable approach to operating our customer services.»

Patrik Roslund, Head Customer Operations, autoSense AG

Choose us

We implement certified management systems based on internationally accepted standards. These ensure that all of your services are quality controlled and developed, simplified and improved systematically.

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We give you outstanding quality, comprehensive service, the latest technology and excellent customer care.

Swissness

We speak your customers’ language, and are located in Switzerland.

Expertise

You benefit from Swisscom’s expertise as Switzerland's largest customer service center.

People

Highly-qualified agents take care of your customers.

Security

All your data remains secure in your or our infrastructure.

Do you have any questions?

Then give us a call or make an appointment.



Pierre-André Schnoz, Head of Acquisition & Realisation

Telephone: 0800 400 200

Facts & Figures

 

Selected customers