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  • We’re there for your customers.

  • By e-mail.

  • Via SMS.

  • Online.

  • Even at night.

  • We’re always there for your customers.

Call Center Services for Switzerland

Over 100 highly motivated agents at six call centres in Switzerland answer your customers' questions on your behalf. Around the clock. Seven days a week. In Swiss German, German, French, Italian and English. By phone, e-mail, SMS or chat.
What can we do for you?

 

Our services at a glance

We carry out your inbound call centre tasks, ranging from simple enquiries to order processing, just the way you imagine it should be done: to the complete satisfaction of your customers. Benefit from our long-standing experience, state-of-the-art infrastructure and highly qualified staff.


Switchboard

Our switchboard is available around the clock and always finds the right person to deal with the call.


Secretariat

Our secretariat takes the burden off your administration when it comes to specific tasks.


Back office

Focus on your core business: We take care of your back office affairs.


Customer care

We advise and support your customers when it comes to enquiries, orders or problems.


On call

With us, your company is there for your customers around the clock.


Appointments

We coordinate and make appointments for your employees.


Data cleansing

We clean up your databases and make changes on your behalf.


Multichannel

We maintain dialogue with your customers by phone, e-mail, chat and on social media

Your partner for outsourcing customer services

Swisscom Services offers companies everything they need for the rapid and successful implementation of customer service outsourcing projects: We accompany you from the initial consultation through to the conception and successful implementation.

Consultation

We show you where and how to outsource customer support processes to increase your efficiency.

Conception

We outline which process organisation is right for your needs and define all the processes together with you.

Operation

We provide you with the support you need when transitioning your services and ensure perfect operation and ongoing monitoring.

«Swisscom Services provides flexible and top-quality support to our Customer Service during peak times.»

Peter Rohn, Chief Operating Officer, Siroop

Facts & Figures

 

Our customers

Do you have any questions?

Then give us a call or make an appointment.



Stephan Riedweg, CEO Swisscom Services Ltd

Telephone: 0800 400 200

Choose Swisscom Services Ltd

By choosing Swisscom Services Ltd, you benefit from excellent quality, comprehensive services, state-of-the art technology and outstanding service.

Swissness

We speak your customers’ language, and are located in Switzerland.

Expertise

You benefit from Swisscom’s ICT expertise.

People

Highly-qualified agents take care of your customers.

Security

All your data remains secure in your or our infrastructure.