Over 100 highly motivated agents at six call centres in Switzerland answer your customers' questions on your behalf. Around the clock. Seven days a week. In Swiss German, German, French, Italian and English. By phone, e-mail, SMS or chat.
What can we do for you?
We carry out your inbound call centre tasks, ranging from simple enquiries to order processing, just the way you imagine it should be done: to the complete satisfaction of your customers. Benefit from our long-standing experience, state-of-the-art infrastructure and highly qualified staff.
Our switchboard is available around the clock and always finds the right person to deal with the call.
Our secretariat takes the burden off your administration when it comes to specific tasks.
Focus on your core business: We take care of your back office affairs.
We advise and support your customers when it comes to enquiries, orders or problems.
With us, your company is there for your customers around the clock.
We coordinate and make appointments for your employees.
We clean up your databases and make changes on your behalf.
We maintain dialogue with your customers by phone, e-mail, chat and on social media
Swisscom Services offers companies everything they need for the rapid and successful implementation of customer service outsourcing projects: We accompany you from the initial consultation through to the conception and successful implementation.
We show you where and how to outsource customer support processes to increase your efficiency.
We outline which process organisation is right for your needs and define all the processes together with you.
We provide you with the support you need when transitioning your services and ensure perfect operation and ongoing monitoring.
Peter Rohn, Chief Operating Officer, Siroop
We run the switchboard for the federal administration in four languages and service some 25,000 calls every month. We also answer contact enquiries on behalf of the Federal Chancellery and maintain some 45,000 data records.
We run the switchboard for Swiss Post in four languages.
We provide customer care and order processing support to the Siroop online marketplace during peak times.
We run the switchboard and the 1811 and 1145 information services for Swisscom. We answer the enquiries customers make about value-added services, process orders and make changes to customer data.
We perform administrative work for AZ Direct, including collecting competition talons and survey questionnaires.
Then give us a call or make an appointment.
Stephan Riedweg, CEO Swisscom Services Ltd
Telephone: 0800 400 200
By choosing Swisscom Services Ltd, you benefit from excellent quality, comprehensive services, state-of-the art technology and outstanding service.