Over 150 highly-motivated employees at seven locations in Switzerland answer your customers’ questions for you. Around the clock. Seven days a week. In Swiss German, German, French, Italian and English. By phone, e-mail, SMS or chat.
What can we do for you?
Von einfachen Anfragen bis zur Bestellabwicklung - wir erledigen Ihre Inbound-Call-Center-Aufgaben so, wie Sie sich das vorstellen: zur vollen Zufriedenheit Ihrer Kunden. Profitieren Sie von unserer langjährigen Erfahrung, modernster Infrastruktur und bestqualifiziertem Personal.
We provide advice and support to your customers relating to commercial enquiries, orders and problems.
We provide support to your customers for their commercial enquiries and problems.
Our switchboard is available around the clock and always finds the right person to deal with the call.
Our secretariat takes the burden off your administration when it comes to specific tasks.
We foster intelligent customer dialogue across a wide range of communications channels.
We coordinate and make appointments for your employees.
With us, your company is there for your customers around the clock.
We clean up your databases and make changes on your behalf.
Swisscom Services offers companies everything they need for the rapid and successful implementation of customer service outsourcing projects: We accompany you from the initial consultation through to the conception and successful implementation.
We show you where and how to outsource customer support processes to increase your efficiency.
We outline which process organisation is right for your needs and define all the processes together with you.
We provide you with the support you need when transitioning your services and ensure perfect operation and ongoing monitoring.
Patrik Roslund, Head Customer Operations, autoSense AG
By choosing Swisscom Services Ltd, you benefit from excellent quality, comprehensive services, state-of-the art technology and outstanding service.
Then give us a call or make an appointment.
Pierre-André Schnoz, Head of Acquisition & Realisation
Telephone: 0800 400 200
We run the switchboard for the federal administration in four languages and service some 25,000 calls every month. We also answer contact enquiries on behalf of the Federal Chancellery and maintain some 45,000 data records.
We run the switchboard for Swiss Post in four languages.
In addition to customer care services and technical helpdesk services, we operate diverse information services for Swisscom.
We provide customer care and order processing for autoSense AG.