Contact Center Services
Contact Center Outsourcing – for optimum interaction with customers
Does your Contact Center tie up too many resources? Or is its technology out of date? Our Contact Center Services help free you up to focus on your core business. We’re here to assist with advice as well as implementation and operational support for your individual contact center solution.
Our solution – and your first step
Our Contact Center Services
Discover our varied services for supporting your customer service function and making it more professional. Together, we will develop the perfect solution for you.
Information management
Let us assume responsibility for your in-house switchboard services and provide information and other services on your behalf.
Support management
We’ll support your customers with ordering, product enquiries or questions concerning deliveries etc.
Technical support
We’ll help resolve technical issues with products, apps and services for your customers and their employees.
Peak management
We’ll support you at peak times; for example, with product launches, in emergency situations or during seasonal peaks such as the busy Christmas period.
Complaints management
We’ll support you with the handling of customer complaints, cancellations etc. Our fully trained employees will always find the right approach.
Marketing & sales
We would be happy to manage your appointments (e.g. for consultations or customer visits) or set up a hotline for temporary campaigns, for example.
Multichannel / omnichannel
Whether by phone, e-mail, web chat, SMS, WhatsApp or on social media, we can, on your behalf, accept and provide competent assistance with customer enquiries over all the regular contact channels.
Swissness
We cater for the three main Swiss national languages, German, French and Italian Incl. Swiss German, and can also accept enquiries in english. All of your customer enquiries will be handled exclusively in Switzerland.
24/7 service
If required, we can also provide a 24/7 customer service 365 days a year.
Agent resources and workstations
We provide agent resources and workstations. If required, our employees can work at your site.
Why outsource the customer center?
You want to take advantage of the latest technologies and tools to offer your customers the best possible service. By outsourcing operations to our professional staff, you free up resources to devote to your core business.
Digitisation brings more interactions. As a result, customers have become more impatient, which has a significant impact on expected service times and communication channels.
We offer smart solutions because digital is in the Swisscom DNA.
Simple tasks are increasingly carried out by machines, while people focus on the more complex work.
We help you introduce efficient AI-based systems for customer interaction and take a targeted approach to employee deployment.
Many call centers are at the very start of their digital transformation. It is a constantly evolving process rather than one with a fixed end date.
We help you implement a targeted transformation and increase the satisfaction of your customers.
Digital expertise is essential when you operate your own contact center. However, finding suitably qualified employees is a challenge in a customer service environment.
Benefit from the high availability and expertise of our employees.
Use cases – our impact
Certified management system
Maintaining the highest quality standards and ensuring the fully compliant handling of your data are an absolute priority for us. Every year, our services additionally undergo ISO 9001, 18295/1 and 27001 certification.
Swisscom Services Ltd – on the line for you
Swisscom Services Ltd is an innovative SME which is wholly owned by Swisscom (Switzerland) Ltd. You thus enjoy the best of both types of business: short decision-making paths with direct access to the Management Board combined with access to the resources and expertise of the Swisscom Group.