A simple introduction to the IP world with new Managed Service

Berne, 11 May 2015

Swisscom launches Managed Business Communication (MBC), designed to simplify the transition of companies to IP telephony. The new Managed Service combines voice and data communication on one network. Existing handsets and installations can continue to be used. In the future, the communication solution will also be able to support unified communications functionalities.

In light of the current global trend in the the telecommunications industry towards a unified network architecture over IP (Internet protocol), many companies are keen to ensure their communications systems are fit for the future. In many cases, they want to make this transition in stages, without the need for investments and without dispensing with proven devices such as desktop and wireless phones. With this in mind, Swisscom has launched Managed Business Communication (MBC). This new Managed Service combines voice and data communication on one network and enables companies to easily switch to leading edge IP technology. The process involves replacing existing TDM-based infrastructures with an IP PBX from the Swisscom data centre. There is no need for new investment, as the infrastructure and devices are provided and operated as part of the overall service. In contrast to solutions operated exclusively via Unified Communications, MBC does not require calls to be made via a soft client. Lifecycle management ensures that both hardware and software are continually updated and faulty devices are replaced free of charge. To top it all, a single end-to-end Service Level Agreement (SLA) is all that is required for all components included in the service.

Step by step towards Unified Communications

MBC is particularly suited to large businesses with several branch locations, as well as small and medium-sized enterprises looking for an invaluable, future-oriented telephony solution that can be easily adapted and developed. MBC can also evolve in line with the customer’s needs. If new users or additional locations are required, the service can be expanded, reduced and adapted as required. If desired, it will also be able to support Unified Communications functionalities in the future, without having to change services. “MBC enables us to offer our customers a complete communication solution as a Managed Service, including devices and connectivity at various locations,” says Patrick Strasser, Product Manager, Managed Business Communication.

Simple, transparent service model, including flat rate

MBC has a modular structure and pools all services into pre-defined profiles – by firm, location and employee. The company only pays for the services it actually uses, and for a predictable fixed price per month and profile. This also includes costs for domestic calls on fixed and mobile networks. LAN infrastructure and secure site networking with guaranteed bandwidths and availability are also included in the service.

For further information on Managed Business Communication: www.swisscom.ch/mbc