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Platform Services

Platform Services

Automation of processes
Integration and operation of leading integrated banking solutions
Top quality thanks to proximity of infrastructure and high expertise

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Optimisation of banking business, from project consulting to outsourcing of IT operations

As a designated operational partner of Avaloq and Finnova and numerous peripheral systems, Swisscom has established itself as the go-to place for consulting, integration and operation of leading integrated banking solutions.

The benefits for you

  • Banking and IT professionals monitor, review and develop the entire banking platform further
  • In-depth professional operational expertise, demonstrated by us for the benefit of many banks and constantly enhanced by us
  • You have access to expertise gained from the numerous contracts and successfully completed projects that we have performed
  • Introduced and efficient processes as well as constantly optimised instruments and tools
  • Proximity to the infrastructure and a large pool of experienced project employees provide high efficiency and quality, which you benefit from directly

What are our Platform Services?

Projects and system integration

  • Over the last years, we have successfully performed over 60 platform integration and migration projects. Our customers benefit from the extensive know-how generated from this and can rely on us to be an expert partner to them.
  • A project methodology that is constantly developed further by us ensures that all those involved in the project work efficiently and with purpose. This saves time and costs and also prevents friction.
  • Thanks to our broad basis of experienced employees from a diverse range of disciplines, we can assume overall responsibility for complex launches.
  • We also support most of our implementation customers during the operations phase in various projects – release upgrades for example – thereby fostering a successful partnership.

Application Management

  • As a market leader in Application Management for Avaloq and Finnova platforms in Switzerland, we are a reliable operational partner for our customers
  • We act quickly and expertly in the event of problems Our operating team is ready for you 24/7
  • With our specialist banking and IT expertise, we able to grasp problems with using applications quickly and propose solutions This enables us to support you efficiently in ensuring that your banking operations run smoothly

Application Operation

The purpose of Application Operation services is to ensure the technical operation of Avaloq and Finnova platforms and the required underlying basis software.


  • Release Management includes planning services (annual planning with major releases, bugfix releases etc.), release development, and roll-outs of all changes.
  • Production Planning & Review includes planning, prioritisation and monitoring of batch jobs (e.g. data changes, mutations, transfers, analyses) in the live environment.
  • We handle the technical operation of Avaloq and Finnova and of related interfaces on the live server, the test server and development server on the basis of the selected infrastructure
  • Application Monitoring includes services for monitoring applications, establishing threshold values, defining emergency aid measures where threshold values are exceeded, and initiating "incident management" when faults are detected
  • Service Management ensures thorough performance of all procured services

What do our customers say