Client lifecycle management

Client lifecycle management involves balancing customer expectations with digitisation, regulation and changing IT requirements.

Through optimally designed client lifecycle management, we enhance customer experience while making processes more efficient in the long term.

We identify optimisation potential and define measures to improve existing processes, depending on needs and maturity, using the following four steps:

• Analyse current processes, develop process vision, identify quick wins
• Develop new processes, define IT architecture and integration
• Tool evaluation: analyse provider market and implement RFIs and RFPs, select providers
• Implementation: support application launches and implement process optimisation measures

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