Middle & Back Office Solutions


Risk Management
Bank Management
Document Management and Output


Additional solutions with business-critical functions for your core banking systems


With our Middle & Back Office services, you can increase the efficiency of your banking business. Tried-and-tested services and tools contribute to establishing a reliable operation that creates added value in your bank.



The benefits for you

  • Our solutions and services are based on the latest technologies.
  • They are integrated into our core banking platforms and can be deployed in modular fashion in line with your needs.
  • We cover the value chain in great depth.
  • We operate most of the solutions in our high-security data centre
  • Various supply models, up to full business service providing



Your expert

Stefan Reitbauer

Head of Product Management Banking Bundles



What are the Middle & Back Office Solutions?

Risk Management

With the market risk solution Quantax, we offer you established products and services that simplify risk management and are always based on the latest compliance requirements.


Integrated Banking Management

Integrated controlling and business intelligence solutions for Finnova and Avaloq banks.




Costumer Document Solutions

Communicating successfully with your customers at all times – thanks to the professional content, structure and layout of your customer documents.




Other services

Custom Solutions Sourcing

Specialised services in the fields of software development, testing and maintenance. Our core expertise lies in creating added value for our customers by developing and implementing solutions in partnership with off-shore teams.


Data Leakage Prevention

Blocks sensitive data in outgoing mail and web traffic.


More about our other services

Customer Document Solutions

Communicate successfully with your customers at all times – thanks to the professional content, structure and layout of your customer documents.

Swisscom support you in this endeavour with Customer Document Solutions. These are based on the integration of your systems with our standard services. We find solutions to your challenges with consistent end-to-end consulting, implementation and operation.


What are Customer Document Solutions?

Mass banking output and mailings for Finnova and Avaloq (OMSaaS)

  • Bank documents formatted on the basis of raw data
  • Bundle and sort according to business rules and deliver via digital and physical channels
  • Content management and customisation by the specialist division
  • Effective campaigns through white space marketing and tailored mailings

The benefits for you

  • A combination of maximum customisation for private customers and cost efficiency in mass mailing
  • Swisscom's many years of project and operational experience in core banking solutions and technological expertise in the output field
  • Meets stringent requirements imposed on customised form, relevant content and preferred distribution channel of customer information
  • Professionally designed layouts, distribution channels relevant to needs, dispatch prioritisation and the ability of all employees in contact with customers to provide all necessary information result in increased customer satisfaction and better customer loyalty
  • The digitally signed eOutput enables your business customers to process and archive banking documents in compliance with the law


Printing and Shipping

  • High-performance colour printing (reel-fed inkjet printing) expands your design scope and cuts costs
  • You maintain control over costs and the timing aspects of your mass mailing via an output portal

The benefits for you

  • Lower production costs thanks to economies of scale generated in printing and packaging
  • Lower shipping costs thanks to additional delivery cost reductions generated through electronic delivery or delivery by the postal service
  • Shorter production times thanks to Swisscom's role as a general contractor and the maximum possible integration of hosting, printing, dispatch and distribution
  • Maximum quality thanks to single-source full service, use of delivery tracking systems, strict security standard, state-of-the-art machinery, experience in a wide variety of production processes
  • Great flexibility thanks to high-availability capacity, diverse range and machinery, fast and flexible production


Digitalisation of documents