Banking Process Outsourcing
Reduce costs and optimise services with Banking Process Outsourcing
Swisscom Banking Process Outsourcing allows you to outsource important yet time-consuming tasks or standardised processes such as securities and payment operations, securities masterfile management and document digitisation, leaving your employees more time for value-adding tasks, such as advising customers.
Your benefits
Tailored BPO solutions with the Swisscom quality you expect
Only pay for what you use and optimise your cost structure
More time for your core business, sales activities, and your customers
When is it the right solution?
Banking Process Outsourcing is designed for any bank facing a know-how shortage due to employees resigning or retiring, or wanting to reduce its staffing costs. Take advantage of our knowledge and experience while you focus on your core business.
What’s in it for you:
- BPO with capture services for input management
- Modular, extensible banking services
- Data processing with the highest data privacy standards
Why Swisscom?
- Comprehensive: We handle your securities transactions, payments, capture services, and securities masterfile management on your behalf.
- Proven: we have optimised and are already managing Avaloq, Finnova and IBIS3G / Legando processes for more than 50 Swiss banks.
- Well connected: we are active on a number of expert committees and market boards and are involved at an early stage in the rollout of new standards and processes.
Get started with Banking Process Outsourcing
The first step
No two banks are the same, which is why our services are modular and extensible. Discuss your needs with us.
Download
Liquid banking with Swisscom
Offers for BPO
Request a non-binding quotation
Let us help you discover how to make more time for your customers.
Find out more
Interview
Expert interview with Balz Gut
Interview with Head of Banking Transformation Balz Gut about digital transformation.
Whitepaper
A blueprint for banks
How are crypto ecosystems changing the implementation of due diligence for Swiss banks?
Banking Process Outsourcing in numbers
Our Banking Process Outsourcing services
Payments
We standardise and automate payments
- Flexible employees guarantee same-day processing despite fluctuating volumes
- Broad specialist knowledge and established contacts network facilitate enquiries
- Experienced processing experts prevent fraud attempts
- Our “Payments Services” product management team guarantees market proximity
- Professional banking service desk is the first point of contact for your queries
Securities Services
We process transactions efficiently and securely
- Experienced specialists guarantee high-quality operations
- Operational processes are automated and optimised through the use of robotics or SWIFT
- Our “Securities Services” product management team guarantees market proximity
- Professional banking service desk provides support as the first point of contact for your queries
Securities masterfile management
We maintain and enrich securities masterfile data
- Our Finnova-based processing platform manages all securities masterfile
- We design standardised, highly automated and customisable processes
- All manual tasks are automated, apart from exception handling and monitoring
- The platform is extensible and can be modified to meet future requirements
- The simple pricing model is fully flexible without a basic rate or minimum charge
- The bank bears third-party costs, such as the licence costs of securities data providers
Capture Services
We digitise all records and documents
- Our experts are also familiar with business-critical processes
- We prepare documents and scan, classify, extract and validate them
- We identify and correct errors and revise documents professionally
- A state-of-the-art, open platform for physical and electronic documents
- The highest standards of data privacy in the processing of physical or electronic documents
- Flexible employees guarantee same-day processing despite fluctuating volumes
Do you want to optimise your services and costs through Banking Process Outsourcing? We will be happy to assist you.