Banking Process Outsourcing

Reduce costs and optimise services with Banking Process Outsourcing

Swisscom Banking Process Outsourcing allows you to outsource important yet time-consuming tasks or standardised processes such as securities and payment operations, securities masterfile management and document digitisation, leaving your employees more time for value-adding tasks, such as advising customers.

Your benefits

Tailored BPO solutions with the Swisscom quality you expect

Only pay for what you use and optimise your cost structure

More time for your core business, sales activities, and your customers

When is it the right solution?

Banking Process Outsourcing is designed for any bank facing a know-how shortage due to employees resigning or retiring, or wanting to reduce its staffing costs. Take advantage of our knowledge and experience while you focus on your core business.

What’s in it for you:

  • BPO with capture services for input management
  • Modular, extensible banking services
  • Data processing with the highest data privacy standards

Why Swisscom?

  • Comprehensive: We handle your securities transactions, payments, capture services, and securities masterfile management on your behalf.
  • Proven: we have optimised and are already managing Avaloq, Finnova and IBIS3G / Legando processes for more than 50 Swiss banks.
  • Well connected: we are active on a number of expert committees and market boards and are involved at an early stage in the rollout of new standards and processes.

Get started with Banking Process Outsourcing


The first step

No two banks are the same, which is why our services are modular and extensible. Discuss your needs with us.


Liquid banking with Swisscom

Offers for BPO

Request a non-binding quotation

Let us help you discover how to make more time for your customers.

Find out more


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Banking Process Outsourcing in numbers

70 + 90 securities + payments specialists   110,000 managed securities instruments   516,000 settlement instructions   480,000 1st hit handling compliance & inquiries   20 million payment transactions (in & out)   105,000 corporate actions transactions

Our Banking Process Outsourcing services


We standardise and automate payments

  • Flexible employees guarantee same-day processing despite fluctuating volumes
  • Broad specialist knowledge and established contacts network facilitate enquiries
  • Experienced processing experts prevent fraud attempts
  • Our “Payments Services” product management team guarantees market proximity
  • Professional banking service desk is the first point of contact for your queries

Securities Services

We process transactions efficiently and securely

Securities masterfile management

We maintain and enrich securities masterfile data

Capture Services

We digitise all records and documents

Do you want to optimise your services and costs through Banking Process Outsourcing? We will be happy to assist you.