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Business Process Solutions & Services

Business Process Solutions & Services


Business Process

Solutions & Services

Perfect your business processes

Our customers receive everything from a single source: from competent strategy and technology consulting to professional, sector-specific implementation and stable SAP operations hosted in Switzerland. Our team of around 480 specialists is available to optimally implement current and future requirements in complex application environments.
Our consultants have deep process, specialist and SAP know-how: guaranteed professional evaluation and introduction of modern IT solutions built on cutting-edge technology and platform knowledge. We leverage best practices and tried-and-tested, standard methodologies (ASAP, Run SAP, Hermes etc.) to develop innovative IT and SAP complete solutions for our customers. Our aim is to ensure you can react optimally and flexibly to changing market conditions. After all, only this will ensure your company remains competitive and resistant to crises.

Improve your Return on SAP

Swift diagnosis of your SAP systems

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Business Process Solutions & Services

Your contact:

0800 800 900

Business Process Solutions

SAP® Business Suite is a comprehensive family of applications designed to work together to help companies of any size make sound decisions at strategic and operational level, as well as increase efficiency and capture savings.
We work with you to design your processes and optimise pre-configured SAP® Business-All-in-One solutions to meet your company’s specific needs, so that you can react quickly to new market situations. The size of our consultant crew and their diverse specialisms allow us to offer seamless, integrative coverage of all well-known SAP applications and their respective modules.

Enterprise Resource Planning

The leading SAP ERP consulting service, which aligns and optimises your company processes using an integrative approach.

Customer Relationship Management

SAP CRM consulting that makes your customer-centric processes in marketing, sales, service centers and after sales more professional.

Supplier Relationship Management

With SAP SRM and the expertise of Swisscom, you can optimise your supplier management.

Supply Chain Management

With SAP SCM and the services of Swisscom, you can create more precise forecasts and optimise your stock levels.

Global Trade Services

Our SAP GTS experts support the mapping of your global trade processes in a legally compliant, swift and risk-conscious manner.

Security & Governance, Risk & Compliance

Minimise risk and compliance violations and maintain an overview of the current risk status at all times – this is what SAP GRC and our specialists can ensure.

Business Intelligence

Central data storage, multi-dimensional data analysis, reporting at the push of a button thanks to modern Business Intelligence tools.

Product Lifecycle & Portfolio- and Project Management

Optimal product lifecycle management and efficient product & project management thanks to the reliable SAP solution.

Service Architecture Model

The Swisscom Industry Solution for service providers allows process innovations for increased efficiency and effectiveness.

Microsoft Dynamics CRM

Use Microsoft Dynamics as a cloud-based CRM solution. Now as an attractive rental model and hosted by Swisscom.

Enterprise Service Management

Take advantage of the increased efficiency made possible by process digitisation in order to avoid loss of time, minimise risks and make more targeted, broader use of the skills that your company possesses.

Mobilising your business processes

Higher service quality, greater efficiency with customer visits, warehousing and sales thanks to mobile business processes.

Enterprise Content Management

ECM maximizes the value of the enterprise content, by making structured and unstructured content accessible and manageable. Regulatory constraints can also be answered through archiving and governance projects.

System Integration

SAP Business Suite adapts individually and flexibly to align with your company’s needs. We also have no problems incorporating other SAP or non-SAP systems. Swisscom development experts enhance standard SAP functionality by adding customer-specific functions or entire applications. Comprehensive quality and test management guarantees the quality and added value of standard software tailored to your needs.


With Software Testing from Swisscom, you can test the processes, quality and performance of SAP and other standard solutions under real conditions.

SAP Development

We adapt standard solutions from SAP in line with the specific requirements of your company. So that you can gain an advantage in the market.

Process Integration

To us, process integration means: customised services for integrating customers, partners and suppliers into your business processes.

Enterprise Information Management

Solutions for holistic information management in your company, from planning and development to operation.


A clearer picture and lower TCO: simplify your IT with standard application lifecycle management and use the SAP Solution Manager to keep an eye – even at a distance - on whether all of your systems are stable and delivering top performance.
Use the in-memory platform SAP HANA to derive real-time knowledge from enormous volumes of data in the shortest possible time. Tap into deep insights to respond instantly to new requirements and get ahead of the competition. Use the freedom of choice that Swisscom offers between cloud services and a local solution.

Application Lifecycle Management (ALM)

Integrated consideration of all business-relevant aspects over the entire lifecycle of your SAP solutions.


Turbo for SAP landscapes: SAP HANA ensures prompt availability of company-critical information.

Mobile Solutions

Mobility has become an unstoppable trend in the modernisation of business processes and a “must-have” for the daily business lives of many users. Through intense partnerships with customers, we develop mobile end-to-end solutions that are cost-efficient and allow for maximum process optimisation. As well as developing and running mobile applications, Swisscom offers augmented reality integration to enhance conventional business processes. Wearables and context-specific functions can revolutionise your day-to-day business.

Swisscom gives businesses comprehensive support in the secure operation of their mobile solutions: from identifying specific risks through concept design to implementation of an appropriate mobile security infrastructure.

Mobile Secure Services

The solution portfolio of Mobile Secure Services centralises control over all mobile devices being used and protects your mobile data.


Even a great idea needs several loops. Publish your proposal and receive feedback from your work colleagues.

Mobile Application Development

Speed up business processes, organise work more efficiently, improve customer service: Swisscom – your partner for mobile applications.

Mobile Solution & Security Consulting

Mobile Solution & Security Consulting from Swisscom supports you when it comes to designing a future-oriented mobile strategy tailored to your needs.

Solutions & Apps

We develop business apps for you that make your day-to-day business easier. Time recording, expense reports, logistics planning: the possibilities for business apps are limitless. Using the right tools saves you time and money. Business apps: little tools for big ideas from the Swisscom Cloud.

Easy to use but more than just an app: we also design and realise scalable business solutions that we run on your behalf as managed services.

Mobile BI

Central data storage, multidimensional data analysis, reporting at the touch of a button: all thanks to the use of modern business intelligence tools.

Mobile Patient File

The solution from Swisscom enables digital patient files to be accessed by hospital personnel on mobile devices.

All product categories


Appropriate ICT solutions are needed for industrialisation as well as digital banking. This is why we combine our ICT skills with our banking expertise for you.

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Business Process Solutions & Services

Together with our customers, we are shaping tomorrow's business processes today, so that Swisscom customers can be successful in a global, networked market.

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BORS Solutions

Systems and software solutions for blue-light organisations (BORS) such as police, fire and ambulance services.

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Cloud & Datacenter Services

We support your business with complete, needs-based data center and cloud solutions.

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Communication & Collaboration

Solutions for a modern working environment.

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With the Conextrade marketplace you can design slim and efficient procurement and accounting processes with no media breaches.

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Giving our all for a connected healthcare of the future.

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Energy and supply

We offer energy suppliers a standardised meter-to-cash solution. The distribution network operator can then automate either parts or all of the process chain.

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When machines and objects become intelligent and communicate with one another, it benefits humans and the environment.

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Mobile Business Solutions

With connectivity and infrastructure independent of time and place, we create the prerequisites for productive working and manage your mobile devices, apps and content all the way along your business processes.

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Security Solutions

With our comprehensive security solutions, we protect your data, infrastructures and networks. Globally and round the clock.

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We facilitate positive customer experiences through extensive competency and the utmost dedication. Our service is reliable and complete – from consulting and realisation and all the way through to forward-thinking support.

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Global Solutions

We provide support to multinational corporations that maintain headquarters in Switzerland by providing digital solutions from one source.

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Value Added Services

With our additional services, we bring your company even closer to your customers.

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Wireline Networks & Bundles

We offer you progressive and secure networking solutions for your company – at home and abroad.

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Modern working environments for you and your employees.

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