|For service engineers, field staff and logistics staff|
|Simple mobilisation of your sales, warehousing, service and maintenance processes|
|Full integration into your ERP/CRM system via the Movilizer platform in the Swisscom Cloud|
An everyday situation: a heating system fails. The caretaker responsible reports the problem to your company. The repair order is drawn up, finalised and sent to the service engineer’s mobile device. After checking the order and querying something with the caretaker, he has identified the replacement part required and reserved it in his company’s warehouse via his tablet. On arrival at the warehouse, the necessary component has already been located by the logistics staff and is ready to be collected. Once on site, the comprehensive customer data, detailed heating system plan and installation instructions on his tablet enable him to quickly replace the broken component. He gets the customer to sign the job report directly on his tablet, which automatically triggers the invoicing process at the company HQ and updating of the customer’s history.