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Service Architecture Model

Service Architecture Model

Scaling of business processes through modular services
Standardisation of service products
Consistent customer experience chain for all services

Do you have any questions?
Please contact our experts.

Mr Dr. Robert Müller

+41 58 225 88 94

Thanks to process innovation, more efficiency and effectiveness for service providers

Standardise your business processes and services as a service provider with the Industry Solution from Swisscom. The solution components can be implemented as a complete industry solution or as individual modules for specific requirements. This allows you to reduce the outlay for managing your material master data while at the same time ensuring good data quality in all areas. The Service Architecture Model (SAM) is based on the Industry Solution for service providers from SAP.

Key facts at a glance

A Service Architecture Model (SAM) for service providers based on SAP that also allows the utilisation of modular and standardised service products for the highly industrialised yet customer-specific processing of service business. The Industry Solution covers the following business requirements:

  • Product structure: configure services with multi-level configurations
  • Lifecycle management: integrate all information on products, contracts and inventories in a seamless manner
  • Different lifecycles for technical product releases, product cost calculations and sales prices
  • Design complex customer solutions: combine modular service products
  • Product cost calculations: calculate low margin services with customer-, opportunity- or contract-related cost prices
  • Manage complex, long-term contracts simply
  • Clear processing of installation and change orders for services and infrastructure
  • Measurement, collection, consolidation and alignment of billing and reporting data
  • Periodic billing of configurable products as fixed price and expense items along with billing details
  • Take over control of your service level management actively
  • Generate automatic, customer-specific reports at the touch of a button

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Your benefits

  • High customer satisfaction thanks to consistent data along the customer experience chain
  • Highly industrialised production through the use of modular and standardised service products
  • Efficient offer creation for complex services, individual customer solutions and standardised service products
  • Secure service provision for long-term contracts through differentiated lifecycle management
  • Enabling of proactive service management with customer-specific billing and reporting