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IT Service Management


Overview and transparency with complex IT systems
Recognise and take advantage of potentials for improvement
Greater performance, less cost


Measure, monitor, control and optimise IT processes


IT processes and systems are becoming more complex. Swisscom’s IT Service Management creates transparency. You gain an overview of all workplaces and applications and compliance with regulatory provisions – the basis for optimising your IT.



Multiprovider Management (MPM)

  • Coordination and transparency in operating processes
  • Monitoring of your IT operating processes

More about Mulitprovider Management

Advanced Reporting

  • A complement to Standard Service Reporting
  • Basis for Service Quality Controlling, with capacity planning or continual service improvement

More about Advanced Reporting

Compliance Reporting

  • Confidently fulfil regulatory and legal conditions with respect to auditors
  • Save on cost- and time-intensive audits for outsourced business units thanks to Compliance Reporting.

More about Compliance Reporting



Application Measuring

  • Measure the availability and performance of business-critical applications “end to end”
  • Ensure and optimise applications with a management and monitoring system

More about Application Measuring

Notification Services

  • Information with an e-mail distribution list and via a web-based information and messaging system.
  • Alert messages when exceeding or falling short of operating system threshold values.

More about Notification Service

Advanced Monitoring

  • Überblick über das Inventar und die Vorgänge am Workplace Dank der neuartigen Monitoring-Lösung 
  • Kosten sparen und Qualität Ihrer Prozesse steigern
  • Optimierung bezüglich Security und Compliance

More about Advanced Monitoring





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