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IT Service Management


Overview and transparency with complex IT systems
Recognise and take advantage of potentials for improvement
Greater performance, less cost


Measure, monitor, control and optimise IT processes


IT processes and systems are becoming more complex. Swisscom’s IT Service Management creates transparency. You gain an overview of all workplaces and applications and compliance with regulatory provisions – the basis for optimising your IT.


Your expert

Pascal Walt

Senior Product Manager





Multiprovider Management (MPM)

  • Coordination and transparency in operating processes
  • Monitoring of your IT operating processes

More about Mulitprovider Management

Advanced Reporting

  • A complement to Standard Service Reporting
  • Basis for Service Quality Controlling, with capacity planning or continual service improvement

More about Advanced Reporting

Compliance Reporting

  • Confidently fulfil regulatory and legal conditions with respect to auditors
  • Save on cost- and time-intensive audits for outsourced business units thanks to Compliance Reporting.

More about Compliance Reporting



Application Measuring

  • Measure the availability and performance of business-critical applications “end to end”
  • Ensure and optimise applications with a management and monitoring system

More about Application Measuring

Multiprovider Management

  • The operating processes among the various providers are integrated and automated to a high degree via B2B interfaces
  • Thanks to automation, the handling of incidents and escalations, as well as the monitoring of problem areas, becomes more efficient and effective
  • Coordination of various providers and operating information in real time from the MPM cockpit achieves the required level of transparency and effectively controls complex service landscapes
  • Swisscom synchronises the information and processes required for control between you and your suppliers
  • The scope of services in the setup phase includes analytical work, moderated workshops, training sessions, process and interface implementations along with the required tests
  • During the operational phase, the MPM processes and interfaces are actively monitored and managed; the relevant information is processed in a management-appropriate manner. The standardised and tested offer – combined with demonstrated know-how – is a guarantee for low implementation and management costs. Also, you will be relieved of the burden of operational tasks.







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