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IT Service Management


Overview and transparency with complex IT systems
Recognise and take advantage of potentials for improvement
Greater performance, less cost


Measure, monitor, control and optimise IT processes


IT processes and systems are becoming more complex. Swisscom’s IT Service Management creates transparency. You gain an overview of all workplaces and applications and compliance with regulatory provisions – the basis for optimising your IT.


Your expert

Pascal Walt

Senior Product Manager





Multiprovider Management (MPM)

  • Coordination and transparency in operating processes
  • Monitoring of your IT operating processes

More about Mulitprovider Management

Advanced Reporting

  • A complement to Standard Service Reporting
  • Basis for Service Quality Controlling, with capacity planning or continual service improvement

More about Advanced Reporting

Compliance Reporting

  • Confidently fulfil regulatory and legal conditions with respect to auditors
  • Save on cost- and time-intensive audits for outsourced business units thanks to Compliance Reporting.

More about Compliance Reporting



Application Measuring

  • Measure the availability and performance of business-critical applications “end to end”
  • Ensure and optimise applications with a management and monitoring system

More about Application Measuring

Advanced Reporting

  • Indicative reports with individual KPIs and report modules
  • Inclusion and integration of additional outside data sources
  • Report periods: daily, weekly, on the 15th day of each month, quarterly, 1.1.-30.4.
  • Report analyses with supplementary clarifications, compiling of reports with trends, planning framework and/or recommendations for actions

Swisscom specialists draw up a complete list of your requirements so that the desired data can be efficiently furnished with advanced reporting.


Das Serviceangebot

  • ADR Change: For setup and changes (one-off)
  • ADR Module (recurring)
  • ADR Interface – external interface (recurring)
  • ADR Analysis (based on outlay)
  • Solution-SLA Management: As a pilot installation; enquiry with PMV is required


Compliance Reporting

  • The Compliance Reporting framework fulfils international standards, such as SAE3402 for the external testing of outsourcing solutions
  • Modularised and service-related reporting allows you to provide the required evidence to outside auditors
  • Confirmation is made by means of recognised standards and by independent auditors
  • You are not required to carry out any audits of your own. As a result, you can save on internal resources and spend less on external auditors
  • Compliance Reporting is subject to a defined lifecycle so that market requirements and new regulations can be structurally adopted and integrated, ensuring that everything is always up to date
  • Despite increasing complexity in terms of compliance regulations, you can recognise early on additional opportunities and risks and take suitable action
  • With Compliance Reporting you have coordinated bundles available to you that produce the required evidence for regulators








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