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Customer Service Manager


Business & IT Consulting, Integration, Operation
A forward-looking strategy for your ICT platform

  
Optimise your processes and costs


Our experience helps you get ahead


An ICT solution must have a high level of availability and provide the highest level of service quality possible. We operate and maintain your infrastructure so that you can concentrate on other important tasks and not need to concern yourself with ICT matters.



Your expert

Dominic Vogel

Specialized Sales Cloud & Datacenter Services




Professional Services

Our Professional Services offer you advice, planning, implementation and training services for tailored data, voice and multimedia communications solutions, regardless of whether you are looking to implement new communications platforms, perform expansions or integrations. With the experienced specialists of Swisscom, you are in good hands.


Customer Service Manager

As your personal point of contact, the Customer Service Manager is familiar with your solutions, manages them together with you, and suggests optimisations. This enables you to have an overview of your ICT systems at all times and ensures that you are prepared for future challenges.






Individual support and equipped with the optimum solution for your business

What does a Customer Service Manager offer?

  • An extensive range of services: From service meetings and reporting to lifecycle management, continual service improvement and capacity/availability management to risk mapping and continuity actions
  • Four variants, focused on different support requirements: Basic, Standard, Extended, Professional
  • Additional service option: "Individual" (tailored service)


The benefits for you

  • Fast, uncomplicated support thanks to individual assistance and clear service reporting
  • We inform you early of technical developments and advise you professionally
  • No more unpredictable capacity or availability bottlenecks
  • Thanks to the active lifecycle management, you always have an up-to-date solution that works reliably
  • Better protection from unplanned investments thanks to active after-sales support and process consulting/business consulting
  • Reduced costs, because you optimise operation, processes and intervention times