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Eliminating faults


Ongoing monitoring of your ICT infrastructure
Immediately identifying problems and quickly finding solutions

  
Systematic early-warning system for maximum availability


Immediately identifying problems and quickly finding solutions


We monitor your ICT infrastructure, detect faults immediately, and eliminate them as quickly as possible. You benefit from maximum possible availability and time gains.



What does our Fault Repair service offer?

  • Monitoring: Not tailored, but rather standardised, periodical testing methods for selected infrastructure components
  • Intervention: When the fault is reported, we develop strategic measures to eliminate the fault and implement them for you
  • Information: Our support specialists will coordinate all tasks and notify you in the event of a fault. For any enquiries you may have, you can contact us around the clock (24/7)
  • Tailored SLAs (service level agreements) for made-to-order IT outsourcing/outtasking
  • Optional: A Customer Service Manager to provide personal support

The benefits for you

  • Maximum possible availability and secured business continuity
  • Fewer faults and outages thanks to rapid-response IT support
  • You are in the loop at all times on the status of the fault repair
  • Fewer demands on your time and the positive feeling of having taken professional precautions for your ICT infrastructure



Customer Service Manager

A personal point of contact for operations and maintenance

More information