Mobile processes improve customer service and employee satisfaction, improve process efficiency and generate competitive advantages. Mobile applications enable consistently digitalised business processes from the start, for example with the entry of important data while with the customer. Mobile apps and services support collaboration in separate teams, help to save travel costs and improve the CO2 balance. Management can also use mobile business intelligence when on business trips, and employees can enter their work expenses while they're already on the road. In sales and consulting, for example, the tablet is an effective presentation tool, while in finance – among others – asset trades can be performed via smartphone.
By skilfully mobilising business processes, entirely new business models can be created, for example in customer service, mobile commerce, or consulting.
If you wish to exploit the opportunities that mobility provides, you need a future-proof mobility strategy with well-conceived, networked and interactive business processes. To mobilise employees, business apps that are precisely suited to the tasks to be performed must be provided on smartphones and tablets. A reliable infrastructure is just as important. Devices, mobile communication channels, applications and services must be planned, procured and managed throughout their entire lifecycle. Swisscom assists businesses that wish to mobilise their business processes with a wide variety of products and services, from expert consulting on strategy and processes to modern devices and mobile communication solutions to device, app and content management with the development of user-friendly mobile apps.