Smart customer experience and CX

Digital customer journey for industrial companies

Digitisation has changed customer requirements and a “digital-first” mindset has become ingrained in businesses today. The basis for this is a smart customer experience with integrated digitised communication channels. Our Customer Experience Consulting service will support you in every aspect of this.

A smart, well-curated customer experience

Digital sales processes are becoming increasingly important in order to meet customer needs and understand their requirements. Customers use their preferred interaction channel to stay informed around the clock. Without a 360-degree customer view, industrial companies run the risk of losing touch with the market.

Our products

Consulting

We can advise on the implementation of bespoke customer solutions.

Software development

We work with our partners to develop apps, portals, e-forms and guided selling tools.

E-commerce, marketing, sales and service solutions

Customised solutions based on standard software for a seamless customer experience.

Contact centre solutions

We implement omnichannel solutions with Genesys, Luware and Microsoft services.

CX-related topics

Our other solutions include broadcasting, digital signage, POS hotspots and mobility insights.

Additional customer experience solutions

Robotic Process Automation

Business process automation

Automate repetitive tasks to increase productivity and reduce costs.

Digital signage (POS), mobile and web

JLS

Create compelling digital customer experiences and help people connect with your brand.

Digital Business and web platforms

Open Web Technology

Modernise your business model and reach your customers with attractive mobile apps and portal solutions.

Data & AI

Data management and analysis

Take control of your data and make data-driven decisions.

Smart manufacturing workshop

Are you interested in smart production? Join our experts for a free workshop and discuss possible options for your company.

Stay up to date

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Our experts will be happy to answer your questions. Contact us.