Enterprise Service Management is a service available to all companies looking for a simple solution to begin digitising their business processes. Enterprise Service Management is based on the ServiceNow product. It is a Software as a Service model and customised Swisscom services can be added to it. Intelligent and automated workflows between you and your customers or business partners help to cut down service times and enable resources to be used efficiently.
You can intuitively coordinate the processes within your company using the ServiceNow Cloud Portal on a single platform. As a result, the cloud takes over tasks such as security, synchronisation and monitoring. Interfaces can be integrated either on a cloud-to-cloud basis or, in the case of local systems, via web services and APIs.
Your employees can use real-time analyses to always stay on top of things.
The portal simplifies project planning for your employees.
You provide your employees with clear processes and smooth workflows.
Integrate this product into your existing systems.
From analysis to pilot to project, operation and support - you have a single contact.
Thanks to the Swisscom Cloud infrastructure, transmitting data is simple and secure.
Click the interactive graphic to find out how and where ServiceNow can assist you.
ServiceNow allows you to quickly automate business processes across your company. When developing new business applications, you can make use of existing templates, scripts and user-friendly drag-and-drop tools.
ServiceNow connects your customer service to other departments. As a result, problem-solving is expedited, service costs are lower and customer satisfaction increases. That automatically leads to a higher quality of service and products.
ServiceNow helps you to increase HR productivity by cutting down on repetitive tasks and thereby using fewer resources. As the required personnel services are available faster, you also gain an increase in the level of employee satisfaction.
ServiceNow allows you to coordinate interfaces between security and IT in order to identify threats with greater speed and to respond to them more efficiently.
ServiceNow gives you the support to gain control of your IT systems. The intuitive ServiceNow Cloud Portal displays each and every business process. Your employees can thereby always stay on top of things.