SwissTrustRoom: FAQs
Questions about features, login or digital signature? Find answers to the most frequently asked questions about SwissTrustRoom here.
Who is SwissTrustRoom for?
For Boards of Directors to share and edit their highly confidential information and documents in an efficient and structured way. For management boards with responsibility for projects and sensitive information that even their own IT administrators cannot access. For all employees who need to share confidential data and information in their day-to-day work or as part of a dedicated project, not only within the company but also outside of the corporate IT systems and even globally.
Which data formats are supported?
SwissTrustRoom supports all standard file formats. You can also create folders and store your files in a structured form.
Which browsers are supported?
SwissTrustRoom is compatible with most commonly used browsers.
It supports the following browsers (in their latest versions):
- Microsoft Edge (Windows)
- Chrome (Mac, Windows)
- Safari (Mac and iOS)
- Firefox (Mac, Windows)
Other combinations of operating system and browser version may also work, but are not officially supported.
Where can I get help with questions?
As an end user, you should contact your company’s appointed Community manager. They will then be able to call the Swisscom hotline for assistance with questions concerning SwissTrustRoom. For data protection reasons, Swisscom is unable to provide direct support for end users.
How long does it take to set up and activate SwissTrustRoom?
SwissTrustRoom can be used immediately after registration.
Can I try SwissTrustRoom free of charge?
Yes, you can use SwissTrustRoom, including the digital signature, free of charge for 14 days.
How does SwissTrustRoom differ from other cloud storage services, such as Dropbox, Google Drive and Apple iCloud?
SwissTrustRoom is a highly secure exchange platform that is not subject to the US CLOUD Act. All of your data remains in Switzerland. Data is stored in two redundant, highly secure Swisscom data centres.
How do I cancel SwissTrustRoom?
As a Community manager, you can cancel the Community by selecting ‘Delete Community’. This will deactivate your account immediately and all of your data will be deleted. You cannot reactivate your account.
How long will the data be stored?
Data will be permanently deleted 7 days after the cancellation of your account.
How is the SwissTrustRoom login protected?
Access to the SwissTrustRoom is protected by two-factor authentication.
What two-factor authentication options does SwissTrustRoom offer?
For two-factor authentication, you can choose between Mobile ID, SMS Challenge Code and the Microsoft Authenticator app.
Can I change the password?
You can change your password at any time in the SwissTrustRoom under ‘My profile’.
What should I do as a user if I have forgotten my password?
Contact your company’s appointed Community manager. They can then assign you a new password.
What should I do as a Community manager if I have forgotten my password?
Swisscom is unable to reset Community manager passwords. The Community manager must create an emergency code in the SwissTrustRoom. We recommend that companies appoint a second Community manager.
What are the features of SwissTrustRoom?
- Sharing and exchanging documents
- Document annotation
- Calendar
- Confidential discussions
- Secure data storage (room concept)
- Electronic signature for PDF documents
- Approval procedure for consultations
- Legally-binding document signing
SwissTrustRoom is continually being developed. We are working on additional useful features that make working life even easier.
Will I receive a notification if somebody releases a new document for me in SwissTrustRoom?
Yes, you can opt to receive e-mail and SMS notifications when new documents are uploaded. You can configure your preferences yourself. Notifications are not activated by default.
Can I download multiple documents at once?
Yes, multiple documents can be downloaded at the same time. These will be added to a ZIP file (with the extension SwissTrustRoom.zip).
Can I download entire folders including subfolders?
JYes, you can download entire folder structures. They will be added to a ZIP file (with the extension SwissTrustRoom.zip).
Can I upload entire folders including subfolders?
Yes, you can upload entire folder structures to a dedicated Community data room in a ZIP file. The ZIP file can be extracted in SwissTrustRoom and is then displayed in your folder structure.
What is the maximum file size?
The maximum size of an individual file is 5 GB.
How do I upload files?
Select your files and drag them into the SwissTrustRoom page in your browser. Not all browsers support drag & drop.
Can I add information to my Favourites?
Yes, you can add documents, data rooms, folders, individual users, calendar entries and discussions to your Favourites. To do this, simply click the Favourites icon for the item in question.
Is it possible to edit documents offline?
Yes, you can use the SwissTrustRoom app on an iPad to edit documents offline.
What happens if I delete files, calendar entries or folders?
Deleted items are permanently deleted and cannot be recovered..
Can you prevent documents from being downloaded and printed out?
Yes, this is possible.
Is there a read-only feature with a superimposed custom watermark?
Yes.
What happens with the data if I delete (‘wipe’) a Community?
All data saved in the Community will be permanently deleted, including all members and groups. All that remains is access for Community managers.
Can anyone assign access authorisations for a Community data room?
Only users with the necessary authorisation can grant access to other users.
Is it possible for me to see who has access to documents in the same data room?
All users with access to a data room can see which other authorised users also have access to this room.
Can I grant access to an individual document?
Access authorisation is assigned and inherited at data room level. External parties can be given access to individual documents through one-time access authorisation.
Can you give somebody temporary access to a data room?
Yes, you can define an authorisation period and also define whether a user has upload, download or read-only authorisation. For the submission of offers, for example, you could give somebody authorisation to access a particular data room in SwissTrustRoom until the offer submission deadline. It is also possible to grant one-time access.
Is there a personal data repository for my use alone?
Yes, the Community manager can activate a personal room for each user. The Community manager cannot view any of the data in this room and no other users can be given access to it.
Where is the data stored?
All information in SwissTrustRoom is stored redundantly and exclusively in Switzerland, in banking standards-compliant Swisscom data centres. The data is subject to Swiss data protection legislation.
How does Swisscom protect the data in SwissTrustRoom?
Data is uploaded over a secure connection using standard bank-level encryption (EV SSL). The data is processed and stored using multiple AES 256 encryption.
Can Swisscom view any of the data stored in SwissTrustRoom?
No. The encryption used makes it impossible for anyone that has not be given authorisation by the Community manager to view the data.
Can Swisscom see who has access to my SwissTrustRoom Community?
Only the Community manager can see the user data. The continuously encrypted data storage means that Swisscom is only able to see the number of users in the Community and how much space is being used up.
Does Swisscom offer end user support?
No. As the Community managers have exclusive access to the user contact details, it is not possible for Swisscom to provide end user support. However, Swisscom is happy to support the Community manager with any issues.
What happens in the event of a server failure?
A hardware failure or even failure of the entire data centre has no impact on the data stored. All data is stored securely in different locations.
Is SwissTrustRoom audited by a third party?
Yes, SwissTrustRoom is audited regularly by independent third parties.
