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Client Hardware Service


Integration of desktops, notebooks, tablets and thin clients
Procurement, operation and guarantee handling
Monthly fixed price


We integrate devices flexibly and seamlessly into your IT environment


The procurement, integration and operation of desktops, notebooks, tablets, thin clients and other kinds of devices is very time-consuming. Delegate the entire lifecycle management of your equipment pool to Swisscom and gain new space to manoeuvre.




Your expert

Thomas Haller

Senior Solution Consultant



This is the Client Hardware Service

  • Product catalogue: according to your requirements and needs, incl. financing solutions
  • State-of-the-art technology: thanks to our close cooperation with the leading hardware manufacturers, your equipment pool will always be up-to-date
  • Introduction: initial installation of all devices, incl. inventory – this guarantees effective repairs and active lifecycle management
  • Service/support: we remedy any faults throughout Switzerland in accordance with the agreed service levels
  • Disposal: we dispose of every device in a safe and environmentally-friendly manner, in line with FINMA requirements

Your benefits

  • You receive precisely what you need – for a transparent monthly fixed price
  • The modular service can be adjusted precisely in line with your individual needs
  • You choose an appropriate financing model and gain entrepreneurial freedom
  • Cost savings thanks to standardised processes
  • You delegate overall IT asset management and save time
  • Swift exchange or repair throughout Switzerland



Sustainability

With Client Hardware Service, you have access to cutting-edge, efficient devices: it’s the ideal way to gain flexibility and reduce environmental impact.

More about sustainability


Our partners:

 
           

The five service modules


Lifecycle Management

  • Recording and consideration of your functional requirements
  • Evaluation of new hardware
  • Integration into the customer-specific Basekit
  • Guaranteed integration of new device generations as well as compatibility checks

Strategic Sourcing & Warehousing

  • Procurement: evaluation, negotiation and purchase of client hardware
  • Contract management with suppliers
  • Storage of client hardware in accordance with your plans

Order Management

  • Activation of the customer-specific order portal
  • Device management: safeguarding of processes for the delivery, exchange and disposal of devices
  • Provision and management of the current product catalogue on the order portal
  • Returns warehouse: storage of returned hardware ready for reuse

User Support

  • Multilingual service desk with up to 24x7 availability
  • 1st, 2nd and 3rd level support for client hardware faults
  • Handling of manufacturer warranty provisions

Repair Services

  • Repair handling with manufacturers and suppliers
  • Management of the customer’s dedicated device storage area

Options

We can deliver and manage additional hardware components like notebook cases, computer mice or docking stations and offer other services.