Axpo Power AG


Success story Axpo Power AG


«The involvement of the Service Manager has allowed us to improve both service quality and the reliability of our ICT system at the same time as reducing our outlay.»

Christoph Humbel,
Head of Telephony, Axpo Power AG




Axpo provides energy. In Switzerland. In Europe.


The Axpo Group is a Swiss energy firm with a strong local base and a European presence. It is wholly owned by the cantons of Northeastern Switzerland and, together with its partners, supplies electricity to around three million people. Thanks to Swisscom's service manager, Axpo always receives good support and can therefore be confident that the company is always using the optimum solution.



Initial situation

  • Many different contacts at Swisscom involved in the operation of the ICT solution
  • Uncertainty because of a lack of transparency in the operating processes
  • Additional outlay caused by the need to coordinate and produce reports


Solution

  • Designation of a specific contact person at Swisscom to deal with operational requirements
  • Regular exchange as part of active life cycle management and further development of the solution
  • Permanent monitoring and evaluation of the service quality and identification of recommended action


Benefits

  • Faster and simpler collaboration with Swisscom
  • Security and trust thanks to continuous personal support
  • Overview and full transparency as regards the status and development of the ICT solution
  • Reduction in costs through the optimisation of processes




These products are used by Axpo Power AG



Providing active support for solutions

Rely on an ICT infrastructure and we will take care of the operation and maintenance.



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