We have become massively faster in the individual processes.

Facts & Figures

February 2021

Company Facts:

Company: Zuger Kantonalbank

Industry: Banken

Number of employees: approx. 450

Project Facts:

Massively faster and improved advisory processes
Efficient and reliable integration of applications

Leaner administrator—more time for bank customers

Zuger Kantonalbank is the leading financial institute in the economic region of Zug for private, corporate and investment customers. Thanks to the Advisor Workbench solution from Finnova, its account executives have more time for their customers—the digitalised processes offload them from administrative tasks.

Challenge

Opening accounts, making changes, powers of attorney and pension plans: These typical banking processes took too much time for the Zuger KB advisors. According to Peter Wicki, Head of Provider Management and IT at the bank, it was mainly the lack of managed processes in the existing core banking system that was responsible for this.

Peter Wicki wants new solutions to shorten throughput times by 50 per cent and improve the quality of advisory meetings at the same time. The advisors a wanted to have a 360-degree view of their customers. However, modern software also needs modern IT and operating solutions. Swisscom set up a highly available OpenShift platform as the basis for this.

Solution

OpenShift enables automated installation of the AWB containers, lean and self-repairing operation and scaling in the Swisscom cloud. Upgrades are installed efficiently and quickly through end-to-end integration from the software producer to the bank on the basis of the latest operating tools (“Continuous Integration & Deployment”).

“With this efficient and secure way of integrating applications, we enable true digitalisation,” says a convinced Peter Wicki. “We have become massively faster in the individual processes and see a great deal of potential for further simplifications and application areas. The new platform supports us optimally in this. The launch project also ran optimally across all parties.”