GARAIO AG develops customised software solutions for prestigious customers. With an MCC Microsoft solution from Swisscom, it has perfected the collaboration.
At GARAIO around 120 employees at three locations develop sophisticated products and solutions for real estate and space management, for e-commerce, electronic business and efficient collaboration. The latter should also be optimised in-house, recounts CIO Thomas Müller: “With the previous telephony solution we were just able to make phone calls – and that was it. This was not enough for our tech-savvy employees: They installed their own ‘communication biotopes’, e.g. with instant messaging programs. The telephone costs were also too high. We wanted to reduce them with a new communication solution and expand the range of functions at the same time. In other words, gear up for business in the future.
Do away with old telephones and replace them with functions which facilitate collaboration: Today the GARAIO employees communicate in a modern way with an MCC Microsoft platform managed by Swisscom. Skype for Business plays a central role here. It not only allows phone calls to be made conveniently via a headset – brief requests to colleagues via instant messaging are also possible. Content and screens can easily be shared – according to Thomas Müller this is a feature that is popular and used often and greatly simplifies support, for example. Then there is the presence display: Here you can see at a glance who can be contacted when in which way. GARAIO procures the MCC Microsoft platform with all the tools from Swisscom as a service with predictable fixed monthly costs.
Thomas Müller sees his requirements met: “We were able to reduce our telephony costs by a third and at the same time obtain a much greater range of functions. The new tools enable us to work more productively. Previously when we called a colleague who was not available, we were put through to the exchange and this caused unnecessary expense there. The presence display puts an end to this. Instead of individual solutions – e.g. for instant messaging – today we are all in the same place, which makes many things easier. And if you prefer to use your mobile phone rather than a headset to make phone calls, you can easily install a Skype for Business client on it to do this.”