We didn't have our own SAP-S/4HANA know-how internally, so Swisscom's knowledge was extremely valuable to us.

Heinz Giezendanner

Head of Shared Services

SV Group AG

Facts & Figures


Company Facts:

Company name: SV Group AG

Headquarters: Dübendorf ZH

Industry: Gastronomy/Hotel industry

Employees: over 8'000

Project Facts:

  • Implementation: 7 months
  • Risk-free transformation thanks to professional support from A-Z
  • Future-proof technological SAP basis
  • Highly available, high-performance SAP from the private cloud

Our base for further digitisation projects

The SV Group is an innovative catering and hotel management group with over 8500 employees. It operates staff restaurants and canteens in Switzerland as well as in Germany and Austria. Activities in hospital and home catering, event catering, hotel management and public catering round off the core business area. The SV Group places a great deal of importance on surprising its guests each and every day with great culinary experiences and genuine hospitality. Within the SV Group, financial and HR processes are reliably controlled with SAP.


The quality-oriented company needs a reliable SAP infrastructure. All 600 operations within the SV Group in Switzerland, Germany and Austria have access to the SAP systems. As SAP will only support the current SAP R/3 or ECC 6.0 version until 2025, all SAP customers will have to renew their ERP systems within the next few years.


The SAP landscape of the SV Group was relatively new in 2012 due to a comprehensive system redesign, and the processes fulfilled current requirements. After the "Discover & Prepare" phases of the S/4HANA Transformation Factory, which was carried out together with the Swisscom SAP specialists, the decision was made to use the brownfield approach for the switch to S/4HANA.


The SV Group is an early adopter and – supported by Swisscom SAP experts – was one of the first companies in Switzerland to switch to SAP S/4HANA 1709 with SAP standard tools (brownfield). All interfaces were converted to SAP Process Orchestration, standardised and stabilised. SAP Solution Manager was introduced for mapping business processes, solution documentation and all test management activities, and it will also be useful for future projects. The catering and hotel management group introduced S/4HANA "smoothly" on October 1, 2018, and all SAP systems run in the Swisscom Enterprise Cloud (S/4HANA private cloud).

Mr Giezendanner, please complete the following sentences:

With the switch to SAP S/4HANA we have…

"… established an outstanding technological foundation for all further digitalisation projects and the integration of other IT systems.."

Our employees at all locations benefit from…

"… a highly available, high-performance ERP system, which supports them efficiently in their daily work.."

The switch to the Swisscom Enterprise Cloud for SAP...

"...is something we would do again at any time, without hesitation. The services are reliable and meet all of our requirements in full."

The support from the Swisscom SAP experts was…

"...very valuable and absolutely professional at all times, from the initial conception phase through to support with the implementation."

These products are used by SV Group

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