Success Story of HIAG Handel AG

«The Swisscom consultant perfectly understood us and our problems. Thanks to him, we have taken a big step forward.»

Daniel Grob,
Head of ICT, HIAG Handel AG

Solid roots for ICT development

HIAG Handel AG is the timber merchant with the highest revenue in Switzerland. 350 employees supply 12,000 customers with practically everything that can be made from this natural mater­ial. Swisscom provided HIAG with a strong foundation for the development of a new ICT architecture.

Initial situation: neutral evaluation required

For some time, HIAG had been using the services of an ICT outsourcer. The contracts expired – and growing demands on the ICT infrastructure made modernisation necessary. What possibilities would be open to HIAG? And would the existing outsourcing partner be able to carry out the modernisation to the required degree of quality? To find answers to these questions, those responsible turned to Swisscom Consulting: They wanted a neutral analysis to clarify the matter and highlight the possibilities.

The solution: a holistic view with depth of focus

With the help of workshops and interviews, the Swisscom consultant recorded and evaluated the actual situation at HIAG, and pinpointed action areas. He also recorded and analysed trends for the ICT topics relevant for HIAG. Every aspect of ICT operation was discussed, including ERP (enter prise resource planning), security issues and presence management. On the basis of this, an ICT strategy was defined for the company and a road map for implementation created. The HIAG management received a recommendation including rough costs. It transpired that the existing outsourcing provider was not able to implement the strategy. Swisscom Consulting therefore helped HIAG draw up evaluation documents, which were then used to find a new partner.

Customer benefits: free rein for a future-oriented solution

«We are impressed by the competence and dedication of our Swisscom consultant,» says Daniel Grob, head of ICT at HIAG. «In addition to his extensive technical expertise, he has also brought significant human qualities to the consulting sessions. This is un doubtedly one reason our management agreed with our suggestions. For us, the neutral analysis and consulting from Swisscom was extremely import­ant. It revealed to us possibilities that we might otherwise not have dis­ covered. Thanks to the new, solid strategy, we can rest assured that our ICT infrastructure can develop well over the long term, and that it will still be state of the art tomorrow.»


These products are used by HIAG Handel AG