Enterprise Search

No need to panic after Google quits

In 2018, Google’s Search Appliance is being taken off the market. This would force corporate customers to search for internal company data via the Google cloud. Just in time, a completely Swiss solution has arrived.

Text: Hansjörg Honegger, 20 February 2018

Company data is the new crude oil. But this ostensible promise from big data gurus also contains the implicit problem: Like all other resources, data is not easy to extract. On the one hand, you have the sheer volume – which is doubling every two years. And on the other, most data is not stored centrally, but is kept in unstructured form on the widest range of data carriers: one’s own hard disk, a mailbox, a cloud memory or a shared memory such as Microsoft SharePoint. And to top it all, the data is also stored in a variety of file formats.

Unsatisfactory solutions

Equally varied are the approaches drawn upon for evaluating and searching for the data. Very often it is the actual employees who take it upon themselves to go looking for information – or rather for the needle in the haystack. An expensive business, with employees spending up to 20% per cent of their working hours searching for information, often unsuccessfully.

Many companies have recognised this problem and are trying to counteract it. Some are turning to comprehensive data management systems, but these demand a lot of organisational work and discipline when documents are being created. Others rely on existing central or local search solutions. However, many of these products are not deployed due to their user-unfriendliness or the restrictions put on employees. Because every search is inevitably measured against the major role model: Is it as easy, fast and reliable as Google?

The end of Google Search Appliance

It’s a fact that the search engine giant has been providing a solution for company data since 2009 with its Google Search Appliance. The big advantage: With the Appliance, the data remains in the company and Google has no access to it. However, the US corporation has adjusted its strategy and already stopped marketing this solution in 2017, with existing licences expiring from 2018 onwards. Google’s new solution approach: In the future, Enterprise Search will run via the Google cloud.  

The Swiss alternative

And just in time to pick up where Google is leaving off, Swisscom, in collaboration with the search engine specialist from Thurgau, Hulbee AG, is offering a fully-fledged replacement: Enterprise Search is a completely Swiss software solution that can be operated either in the company’s own IT system landscape or, alternatively, within the Swisscom Cloud.


The advantages of the Enterprise Search are obvious:


  • Employees can use the central, intuitively operated solution from any browser to find relevant content at the usual internal and external file storage locations.
  • Semantic searches that actively help employees to find the correct information.
  • An extremely wide range of file formats can be searched via a full-text search: e-mails, documents, archive formats, hypertext files, source code, images etc.
  • On request, text content is automatically summarised, enabling users to make quicker decisions about the relevance of documents.
  • If necessary, the search can be extended to the internet and the intranet.
  • The file volume is not limited and is scaled to meet the growing requirements of companies.
  • Enterprise Search searches in every language in the world.
  • The solution can be flexibly adapted to the user’s own needs, as Enterprise Search can be integrated into other systems via API.
  • Access to the data can be regulated precisely. Administrators retain control over access via user management that is regulated by an active directory.



Enterprise Search

Enterprise Search offers you a secure and up-to-the-minute company-wide search function for all file formats. Swisscom integrates it ideally into your IT system landscape.

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