Why outsource customer service?
You want to take advantage of the latest technologies and tools and rely on skilled professionals to offer your customers the best possible service. By outsourcing operations to our professional staff, you free up resources to devote to your core business.
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The digital revolution in customer contact
In today’s digital era, customers expect fast, efficient interaction. This “digital impatience” places new demands on service times and communication channels. As a company built on digital DNA, Swisscom Services Ltd offers innovative solutions that enable businesses to live up to these expectations. We help you to optimise your customer interactions and increase customer satisfaction.
AI is a game changer in customer service
Artificial intelligence is revolutionising customer service. Routine tasks such as resetting passwords are increasingly being performed by smart systems, which allows employees to concentrate on more complex tasks. We help you to integrate efficient AI solutions into your customer interactions, enabling you to optimise your processes while making more targeted use of valuable employee resources. In addition, it gives your employees the opportunity to learn new skills.
Continual transformation is the key to success
The digital transformation of call centres is an ongoing process. And many companies are still in the very early stages. Swisscom Services Ltd can guide you on this journey and help you through the transformation step by step. Our goal is to continuously improve customer satisfaction for you and get your company ready for the digital future.
Expert knowledge for your contact centre
Specialist digital knowledge is essential when you are operating a modern contact centre. Qualified professionals in this area are often hard to find. With Swisscom Services Ltd, you benefit from the high availability and extensive knowledge of our experienced employees. We ensure that your contact centre has access to the latest technologies and best practices at all times.