As traditional supply chains make the transformation into extensive worldwide networks and integrated digitalised work processes are increasingly implemented, the need for coordinated functions is increasing in highly developed countries such as Switzerland. The key term is knowledge work: modern knowledge workers develop conceptual frameworks, organise and supervise the distribution of activities, and initiate creative innovations and targeted improvements.
Communications infrastructure that is independent of place, time and device forms the essential foundation for successful collaboration in mobile teams.
Teams must have access to all communications channels, from conventional telephones to mobile devices, e-mail, chat, videoconferencing, desktop sharing and social network functions. Successful collaboration also relies heavily on virtual spaces where people can work together on project content, and platforms that can be used to quickly find knowledge owners and information. Communications and collaboration infrastructure also has to be able to simply and effectively integrate all external partners and customers into the branched value chains when needed.
Transitioning to communication-driven, flexible teamwork usually presents a challenge for existing organisations. Management has to set an example and employees sometimes have to be supported throughout the transition process by tech-savvy digital natives. It can be worthwhile to learn from the experiences of other companies and to seek out technology partners who are familiar with organisational and cultural issues from their own experience.
Learn how generation Y supports Swisscom to change the nature of cooperation.
Particularly Generation Y’s young, highly qualified specialists and high potentials, who have grown up with digital technologies, are explicitly demanding that employers offer flexible working models and corresponding flexible ICT infrastructures. From their private lives and during their education, they have become accustomed to being productive at any time and from anywhere using modern communications technologies, regardless of whether they're at the workplace, on the go, telecommuting from home or working with project partners. And at a time when specialists are in short supply, flexible working models are an effective means of retaining highly skilled professionals. Modern communications technologies also result in concrete benefits for your company by increasing employee satisfaction and reducing the number of absences.