COMBOX® for business customers - activate, manage and deactivate 

COMBOX® basic 
Free with all private customer subscriptions (e.g. blue Mobile or blue Home) 

COMBOX® pro
Free with Protect & Connect, beem Office, Smart Business Connect and other business customer subscriptions 

Further information: Telephone announcement for companies with COMBOX

Manage COMBOX® in My Swisscom Business. 

1. Log in to My Swisscom Business with your Swisscom Login 
2. Under ‘Top functions’, click ‘Manage COMBOX’
3. Select the relevant number
4. Make the required changes 

Go to My Swisscom Business

Change the COMBOX announcement in My Swisscom Business. 

1. Open ‘Manage COMBOX®’ under ‘Top functions’ in My Swisscom Business 
2. Select the required number
3. Under ‘Announcements’, click ‘arrow icon’
4. Make the required changes   

Go to My Swisscom Business

For mobile numbers, you can reset the Combox PIN by SMS: 

By SMS 

1. Send an SMS with the keyword ‘COMBOX’ to number 444 
2. The new PIN will be sent by SMS (free of charge in Switzerland) 
   

Alternatively, you can reset your COMBOX PIN in My Swisscom Business: section ‘Manage Combox’ above.  

Combox costs on mobile abroad.  

• Costs are only incurred if you listen to your COMBOX® abroad. If someone leaves a message, this is free of charge. 
• Switch off your COMBOX® while you are abroad to avoid costs. 

• COMBOX® cannot be switched off directly. However, call forwarding to COMBOX® can be deactivated. 
• For mobile subscriptions, call forwarding to Combox can be deactivated in the Cockpit under ‘Settings’ and then ‘Call settings’. 
  
  

Go to cockpit 

With Visual Voicemail (VVM), your COMBOX® messages are shown directly alongside missed calls on your smartphone. You can also listen to them there, without calling the COMBOX® number. 

VVM is supported for iPhones and Android devices from Android M. Make sure the latest update is installed on your smartphone. 

On Android devices, the function is active by default. On iPhones, the function must be activated before first use. 

This is how to activate VVM for iPhone: 

1. Switch on mobile data in the device settings. 
2. Send an SMS with the text ‘STATUS VVM’ to 444. 
3. You will receive an order confirmation by SMS. 
4. A further SMS will follow once VVM has been successfully activated. 
5. Switch the device off and on again after a few seconds. 
6. Complete the VVM setup under ‘Phone and Voicemail’ on your device
    

Instructions for Android(opens in new tab)
Instructions for iPhone(opens in new tab)

Attention: VVM requires mobile data. If data roaming is activated, costs may be incurred. 

For fixed-line numbers, you can reset the PIN using the keypad: 

Using the keypad 

1. Call COMBOX® from the number (086 + number) 
2. Press key 9 
3. Change the PIN in the settings 

COMBOX® cannot be switched off directly. However, call forwarding to COMBOX® can be deactivated. 

1. Deactivate call forwarding in My Swisscom Business via the direct link

Deactivate forwarding

COMBOX® pro is included with all SME mobile subscriptions, i.e. Protect & Connect, inOne SME mobile, Swiss SME mobile, NATEL® company, NATEL® business infinity and all older mobile subscriptions. It is also included with beem Office, beem Office light, Swisscom Line basic and Swisscom Line plus.

COMBOX® basic is included with all other fixed-line subscriptions and with all mobile subscriptions for private customers. 

Listen to Combox on mobile and fixed line. 

• For mobile: dial +41 79 499 79 79. 
• For fixed line: dial 086 and your telephone number (COMBOX® must first be activated in the Customer Centre). 

Call the relevant number and follow the instructions. 

• Mobile: +41 79 499 79 79 (CH), +423 779 88 88 (FL) 
• Fixed line: +41 840 266 269 (CH and FL) 

Listen to Combox from any telephone. 

1. Dial 086 and your telephone number including the area code, e.g. 086 079 999 99 99 or 086 044 123 45 67.  
2. Press the * key during the greeting.  
3.  Enter your PIN and #. 
4. Your messages will be played.  

Always operate Combox in the same way using the following keys. 

1  Call back at the press of a key
2  Save message permanently
3  Delete message
4  Repeat message
#  Next message
5  Time announcement
6  Number announcement
9  Settings
0  Announcement of all key functions

COMBOX® basic (standard with private customer subscriptions) 

• Mobile: 20 messages of 3 minutes each

COMBOX® pro (standard with business customer subscriptions) 

• 100 messages 
• for mobile, 5 minutes each 
• for fixed line, 3 minutes each

An SMS is sent for calls received on COMBOX®. If Visual Voicemail is active, you will receive a notification directly on your smartphone. 

Voice messages can be forwarded to up to three email addresses. 

Set up forwarding in My Swisscom Business

• The COMBOX® greeting within Switzerland can be set with or without announcing the number. 
• Abroad, the COMBOX® greeting is available with or without the option to leave a message.