Fixing Connectivity Issues on Mobile Devices: Adjusting Proxy and APN Settings

• If a proxy connection has been set up in your phone settings under 'General' > 'VPN & Device Management', please remove it.

• If no proxy connection has been set up, reset your network settings. Warning: any saved Wi-Fi passwords will be lost.

Reset network settings (iOS)(opens in new tab)

1. Check your APN settings to see whether a proxy entry exists. Settings > ‘More Settings’ / ‘Network & Internet’ > ‘Mobile Networks’ > ‘Access Points (APNs)’
2. Ensure that the fields for ‘Proxy’, ‘Port’, ‘Username’, ‘Password’, etc. are empty. If they are not empty and you are unable to edit the fields, create a new access point (APN) under a different name using gprs.swisscom.ch as the APN, and activate it. Instructions for the most common models are available under Smartphones & Tablets(opens in new tab)
3. As a last resort: reset your network settings. Please note: any saved Wi-Fi passwords will be lost.
   Reset network settings (Android)(opens in new tab)
   Reset APN settings (Android) (opens in new tab)

1. Check your settings to see whether a proxy entry exists.
   Contact the manufacturer directly to find out how to adjust your proxy settings.
2. Ensure that the fields for ‘Proxy’, ‘Port’, ‘Username’, ‘Password’, etc. are empty.
3. Create and activate a new APN.
   ​nstructions for the most common models are available under Smartphones & Tablets(opens in new tab)