CombiLINE Flex



Telephony

Unlimited phone calls to all Swiss networks




Internet

Fibre optics: 5 Mbit/s download max.
Copper: 5 Mbit/s download max.




Service

7 × 24h Service Desk




CHF69.– /month Order
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CombiLine Flex – your benefits at a glance

Surf the Internet at speeds up to 5 Mbit/s.
Upload and download data at the same speed with fibre optics. 

Unlimited landline telephony
in Switzerland.

 

7 × 24h Service-Desk
Status reports 

 




My SME Office legal information:
Special terms and conditions (SLA) (PDF)
Terms of offer (PDF)

All prices in CHF, including VAT
Costs billed in CHF 0.10 increments

 


Your benefits


Unlimited calls and SMS

Unlimited calls and SMS to all Swiss fixed and mobile networks


1 phone number included

Expandable to max. 5 phone numbers


Telephone connection

1 phone number Included

1 channel per number

Do you want a particular phone number? You can conveniently order your individual landline number online.          Top Number

   

Additional phone numbers 

Phone number with free national calls  19.–/month 

Unlimited to all Swiss landline and mobile networks 

Phone number with pay-as-you-go calls 9.–/month 0.08/min to all Swiss landlines
0.30/min to all Swiss mobile networks, incl. Liechtenstein 

My SME Office is ideal for up to 5 phone numbers.

   

Domestic tariffs

Ins Swisscom Fest- und Mobilnetz  Unlimited

Charges apply to calls to business, short and special numbers. Incl. Swisscom’s mobile network in Liechtenstein (calls to other Liechtenstein mobile networks are charged in line with country group 1) 

To other providers’ fixed and mobile networks  Unlimited Incl. Liechtenstein 
To internal company network Unlimited  
SMS to fixed network Unlimited  
0800 Free 

 

 
0840 / 0842 / 0844 / 0848 Max. 0.081/min     
0900 / 0901 / 0906 Separate prices indicated by service provider    

International tariffs

  To the fixed network To the mobile network  
Country Group 1 Country Group 1: Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, United Kingdom, Ireland, Iceland, Italy (incl. Vatican City), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, USA1, Canada1. Excluding overseas territories (e.g. French Guyana, Guadeloupe, Martinique, La Réunion, etc.)  0.12/min. 0.42/min.
Country Group 2 Country Group 2:  Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan, Ukraine 0.25/min.
0.55/min.  
Country Group 3 Country Group 3: Egypt, Albania, Algeria, Argentina, Bahamas1, Belarus, Bosnia-Herzegovina, Brazil1, Chile, China, Costa Rica, Dominican Republic, Ecuador, Hong Kong, Indonesia, Colombia, Kosovo, Libya, Malaysia, Morocco, Macedonia, Moldova, Montenegro, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, Sri Lanka, South Africa, Thailand, Tunisia, Turkey, Venezuela 0.50/min.
0.80/min.  
Country Group 4 Country Group 4: Benin, Bolivia, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Cameroon, Cape Verde, Kenya, Congo (Brazzaville), Congo (DRC), Cuba, Lebanon, Madagascar, Mauritius, Nigeria, Timor Leste, Pakistan, Paraguay, Saudi Arabia, Zimbabwe, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam 1.00/min.
1.30/min.  
Country Group 5  Country Group 5: All other countries 1.50/min.
1.80/min.  

Tariff overview for all countries

Here you can find an overview of all tariffs for the country you wish to call.
Use the options to make calls at an even lower cost.

 


Package benefit

Package benefit 10%

With a My SME Office package, you receive a 10% discount on all NATEL® business subscriptions in your company Details


Answerphone

COMBOX® pro Included

Storage capacity: 100×3 minutes, receive, print and forward faxes, forward messages by e-mail. Click here for more information

Manage COMBOX® 



My SME Office is suitable for normal personal use. If Swisscom detects that usage significantly exceeds normal levels or if there are signs that the connection is being used for special applications (e.g. machine-to-machine, direct dialling or constant connections), Swisscom reserves the right to withdraw or restrict the service, or to take other suitable measures, at any time.

 



Your benefits


5 Mbit/s

Down- et Upload max. (fibre optics)


Swisscom PWLAN Hotspots

Surf on the move free of charge with up to 2 Mbit/s download speeds at Swisscom PWLAN hotspots


Internet speed

On fibre optics

Download max. 5 Mbit/s  
Upload max. 5 Mbit/s  

On copper

Download max. 5 Mbit/s The actual speed will depend on your phone line
Upload max. 1 Mbit/s The actual speed will depend on your phone line

Swisscom Public WLAN

Surf for free at hotspots unlimited Swisscom Public WLAN: Surf for free at up to 20 Mbit/s with five tablet PCs, notebooks & smartphones at hotspots across Switzerland  here.

WLAN Router

Centro Business 2.0 (WLAN Router) 198.-
instead of 298.-

This router is equipped with the very latest technology. Ultra-fast WLAN and Internet connection.


Service Package Classic included

Number of e-mail addresses   5 In the format yourname@bluewin.ch
Web and client access  e.g. POP3 or IMAP. Included for all addresses 
Storage per e-mail address   5 GB Your e-mails are stored in a high-security Swisscom data centre in Switzerland 
Address book     1000 contacts Simple synchronisation of your contacts with your computer (e.g. Outlook, Lotus Notes) 
Webmail Use e-mail, SMS and address book via browser on any PC
SMS-function Send SMS messages, including group messages, via webmail
Free SMS   unlimited To all networks, excluding those of foreign roaming partners 
Costs SMS abroad    0.20 160 characters per SMS. Longer messages count as one SMS per 160 characters. For SMS messages sent to all networks of foreign roaming partners 
Spam, phishing and virus protection  Always up-to-date spam, phishing and virus filter protects you and your e-mail account from harm 
Safe transmission   SSL encryption of mail access 

Your benefits


7 × 24h Service Desk

Report interruptions to a special SME hotline



Professional installation

on site from CHF 149.– instead of CHF 199.–

My Service

One-off professional installation included with a new My Service Standard subscription




Service Level

Service Level standard

 
7x24h Service Desk: 0800 055 055  
Support hours We work to restore interrupted services during support times Mon-Fri 8 a.m. to 5 p.m  
Status reports Status reports will always keep you updated on the progress of your order and if your service is interrupted  
Online customer service Customer Center for business customers  
Online help Online help and support with products and services  
Price included  

Installation

Professional on-site installation

149.– (instead of 199.–)*

 

  • Call-out
  • On-site service installation
  • Internet / e-mail configuration
  • Business Telephony activation in the Customer Center and
    installation of an app / client
  • Adaptation of existing MultiLINE installation if required
 


PROMOTION
One-off professional installation included with a new My Service Standard subscription*

On-site service installation with TV

199.– (instead of 249.–)*

 

  • Same as above
  • plus installation of a Swisscom TV-Box
  PROMOTION
One-off professional installation included with a new My Service Standard subscription*

Additional packages

 

 

Internet / e-mail configuration on additional devices + 50.–  
  • Installation of an IP telephone
+ 35.–  
  • Business Telephony activation in the Customer Center
    and installation of an app / client
+ 35.–  
  • Individual customer support (per 15 minutes)
+ 35.–  
  • Installation of an additional Swisscom TV-Box
+ 95.–  

My Service

My Service Standard

19.–/month

 

My Service is the personal support service for all technical issues linked to computers, hardware and mobile devices. Our My Service experts will help you with any problems and interruptions affecting your My SME Office connection

 

PROMOTION
One-off professional installation included with a new My Service Standard subscription*

  • Set up devices such as computers, printers, tablets and smartphones
  • Set up e-mail encryption, firewalls, anti-virus
  • Technical support with the use of software and devices
  • Advice and tips for software such as Office programs and mobile apps
   
Free hotline 0800 822 830  

Mon-Fri 8am-9pm

Sat 8am-5pm


*If you subscribe to a CombiLINE Flex, you will benefit from basic on-site installation by an Swisscom expert for only CHF 149 instead of CHF 199. Additional charges may apply for devices or other installations. If you subscribe to My Service Standard for one year, you will receive the basic on-site installation by an Swisscom expert worth CHF 149 for free.


Advice


Shop appointment

Personal advice in the Swisscom Shop with an SME expert.

Make appointment

Telephone advice

Have you got questions about packages? Receive advice on the telephone from our experts.

Make appointment

Help


By customers for customers

Find solutions and communicate with other users and customers.

Support Community

Most visited help pages

My SME Office help pages

Business Telephony

Business Internet

Business Service

Set up app/client

Router help and tips