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My SME Office L

My SME Office L

3 months at half price*


Unlimited phone calls to all Swiss networks
500 minutes of international calls (to EU/USA) included


Fibre optics: 1 Gbit/s download max.
Copper: 100 Mbit/s download max.


7 × 24h Service Desk
Service repair by next working day 

Swisscom TV

With fixed network number

Checking with a fixed network number provides a more accurate result.

With address

Please enter the address at which you wish to use %product%.

Limited selection of combined offers

This location has limited bandwidth. Some My SME Office offers will not therefore be available.

Available offers

No combined offers available

No combined offers are available at this location.


Package benefit

Combine with NATEL® and save

Select the right My SME Office package package for you and enjoy an attractive package benefit. You will now get a 10% discount on an unlimited number of NATEL® business subscriptions within your company.


Business Telephony app/client

Use your landline number away from the office

With the Business Telephony app/client, you can now make calls from your landline number, even if you are away from the office (available for iOS/Android/PC and Mac).


My SME Office legal information:
Special terms and conditions (SLA) (PDF)
Terms of offer (PDF)

All prices in CHF, including VAT
Costs billed in CHF 0.10 increments

* With a new broadband connection with My SME Office you get half the rate (e.g. 72.50/month instead of 145 .-/month for My SME Office M) during the first 3 months paid. Minimum contract period 12 months. Promotion valid until 11/06/2016.


Your benefits

Unlimited calls and SMS

Unlimited calls and SMS to all Swiss fixed and mobile networks

500 minutes of calls

to fixed and mobile networks in EU/Western Europe, USA and Canada included

3 phone numbers included

Expandable to max. 5 phone numbers


With the Business Telephony app/client, you can now make calls from your landline number, even if you are away from the office.

Telephone connection 

3 phone number Included

1 channel per number

Do you want a particular phone number? You can conveniently order your individual landline number online.          Top Number


Additional phone numbers 

Phone number with free national calls  19.–/month 

Unlimited to all Swiss landline and mobile networks 

Phone number with pay-as-you-go calls 9.–/month 0.08/min to all Swiss landlines
0.30/min to all Swiss mobile networks, incl. Liechtenstein 

My SME Office is ideal for up to 5 phone numbers.


Business Telephony app/client

Business Telephony app/client

Included per phone number

With My SME Office, you can benefit from the exclusive Business Telephony app/client. Make calls from your landline number even if you are away from the office.

Simple call diversion It’s now easier than ever to set up call diversions. Either directly in the office or on the move via the Business Telephony app.
Separate professional and private use

Your NATEL® number remains private and you always appear professional: no more unwanted business calls during your evening meal or on holiday.

Availability / Download

The Business Telephony app/client is available for:

  • Smartphone: iOS/Android
  • PC: Windows/Mac (OS X)

Download the Business Telephony app

Activate & manage the Business Telephony app

Domestic tariffs

Ins Swisscom Fest- und Mobilnetz 


Charges apply to calls to business, short and special numbers. Incl. Swisscom’s mobile network in Liechtenstein (calls to other Liechtenstein mobile networks are charged in line with country group 1) 

To other providers’ fixed and mobile networks  Unlimited Incl. Liechtenstein 
To internal company network Unlimited  
SMS to fixed network Unlimited  
0800 Free 


0840 / 0842 / 0844 / 0848 Max. 0.081/min     
0900 / 0901 / 0906 Separate prices indicated by service provider    

International tariffs

  To the fixed network To the mobile network  
Country Group 1 Country Group 1: Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, United Kingdom, Ireland, Iceland, Italy (incl. Vatican City), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, USA1, Canada1. Excluding overseas territories (e.g. French Guyana, Guadeloupe, Martinique, La Réunion, etc.) 500 min. included (to fixed and mobile networks)
Charges apply for calls to business, short and special numbers .
Country Group 2 Country Group 2:  Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan, Ukraine 0.25/min.
Country Group 3 Country Group 3: Egypt, Albania, Algeria, Argentina, Bahamas1, Belarus, Bosnia-Herzegovina, Brazil1, Chile, China, Costa Rica, Dominican Republic, Ecuador, Hong Kong, Indonesia, Colombia, Kosovo, Libya, Malaysia, Morocco, Macedonia, Moldova, Montenegro, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, Sri Lanka, South Africa, Thailand, Tunisia, Turkey, Venezuela 0.50/min.
Country Group 4 Country Group 4: Benin, Bolivia, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Cameroon, Cape Verde, Kenya, Congo (Brazzaville), Congo (DRC), Cuba, Lebanon, Madagascar, Mauritius, Nigeria, Timor Leste, Pakistan, Paraguay, Saudi Arabia, Zimbabwe, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam 1.00/min.
Country Group 5  Country Group 5: All other countries 1.50/min.

Tariff overview for all countries

Here you can find an overview of all tariffs for the country you wish to call.
Use the options to make calls at an even lower cost.


International Tariff Options

Option International 200 B  With the Option Business International 200 B you can call fixed and mobile networks in tariff zone B for free any time. Up to 200 minutes per month. 


Up to 200 min. per month
tariff zone B: Argentina, Australia, Bahamas, Brazil, Chile, China, Colombia, Costa Rica, Dominican Republic, Egypt, Hong Kong, India, Indonesia, Iran, Israel, Japan, Lebanon, Macau, Malaysia, Martinique, Mexico, Mongolia, New Zealand, Namibia, Nigeria, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Venezuela, Vietnam

Option Business International 200 C With the Option Business International 200 C you can call fixed and mobile networks in tariff zone C for free any time. Up to 200 minutes per month. 


Up to 200 min. per month
tariff zone C: Albania, Algeria, Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Bosnia and Herzegovina, Brunei, Cambodia, Ecuador, El Salvador, Ethiopia, Georgia, Ghana, Guadeloupe, Guatemala, Honduras, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Macedonia, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Nicaragua, Oman, Palestine, Qatar, Reunion, Senegal, Serbia, Tanzania, Trinidad and Tobago, Tunisia, Uruguay, Uzbekistan, Zimbabwe

Package benefit

Package benefit 10%

With a My SME Office package, you receive a 10% discount on all NATEL® business subscriptions in your company Details


COMBOX® pro Included

Storage capacity: 100×3 minutes, receive, print and forward faxes, forward messages by e-mail. Click here for more information

Manage COMBOX® 

My SME Office is suitable for normal personal use. If Swisscom detects that usage significantly exceeds normal levels or if there are signs that the connection is being used for special applications (e.g. machine-to-machine, direct dialling or constant connections), Swisscom reserves the right to withdraw or restrict the service, or to take other suitable measures, at any time.


Your benefits

1 Gbit/s

Down- et Upload max. (fibre optics)

Internet Backup

Keep surfing and calling even when your connection is down

Fixed IP addresses option

Fixed IP addresses, e.g. for use and operation of mail and web servers.

Swisscom PWLAN Hotspots

Surf on the move free of charge with up to 20 Mbit/s download speeds at Swisscom PWLAN hotspots

Internet speed

On fibre optics

Download max. 1 Gbit/s  
Upload max. 1 Gbit/s  

On copper

Download max. 100 Mbit/s The actual speed will depend on your phone line
Upload max. 20 Mbit/s The actual speed will depend on your phone line

Swisscom Public WLAN

Surf for free at hotspots unlimited Swisscom Public WLAN: Surf for free at up to 20 Mbit/s with five tablet PCs, notebooks & smartphones at hotspots across Switzerland  here.

WLAN Router

Centro Business 2.0 (WLAN Router) 98.-
instead of 298.-

This router is equipped with the very latest technology. Ultra-fast WLAN and Internet connection.

View Internet access data (WLAN password, router information)
Set up/change WLAN power-on times



Internet Backup included If your landline connection is interrupted, the router automatically switches to the mobile data network. Your phone and Internet service is therefore always guaranteed. 

Service Package Classic included

Number of e-mail addresses   5 In the format
Web and client access  e.g. POP3 or IMAP. Included for all addresses 
Storage per e-mail address   5 GB Your e-mails are stored in a high-security Swisscom data centre in Switzerland 
Address book     1000 contacts Simple synchronisation of your contacts with your computer (e.g. Outlook, Lotus Notes) 
Webmail Use e-mail, SMS and address book via browser on any PC
SMS-function Send SMS messages, including group messages, via webmail
Free SMS   unlimited To all networks, excluding those of foreign roaming partners 
Costs SMS abroad    0.20 160 characters per SMS. Longer messages count as one SMS per 160 characters. For SMS messages sent to all networks of foreign roaming partners 
Spam, phishing and virus protection  Always up-to-date spam, phishing and virus filter protects you and your e-mail account from harm 
Safe transmission   SSL encryption of mail access 

Option: fixed IP addresses

Fixed IP addresses, e.g. for use and operation of mail and web servers. The Fixed IP Addresses option ist not yet universally available. Please contact us on the freephone number 0800 055 055 to check whether it is available where you are.    
Number  Price  
1 10.–/month 1 fixe IP address
4 20.–/month 4 fixed IP addresses
8 30.–/month 8 fixed IP addresses
16 45.–/month 16 fixed IP addresses
32 65.–/month 32 fixed IP addresses
64 85.–/month 64 fixed IP addresses

HomepageTool S included

With HomepageTool, you can easily create your own website without any programming knowledge or outside assistance. With simple navigation and attractive design templates, there’s no need for lengthy instruction manuals. You can also make changes yourself at any time with just a few clicks. More

HomepageTool S included for a year
Only for My SME Office customers:
Get HomepageTool S free for a year.

Your benefits

7 × 24h Service Desk

Report interruptions to a special SME hotline

Interrupted services restored

by next working day 

Professional installation

on site from CHF 149.– instead of CHF 199.–

My Service

One-off professional installation included with a new My Service Standard subscription

Service Level

Service Level plus

Service Level Advanced

7x24h Service Desk: 0800 055 055
Support hours We work to restore interrupted services during support times

Mon-Fri 8 a.m. to 7 p.m

Sat 8 a.m. to 5 p.m.

Mon-Fri 6 a.m. to 10 p.m

Sat 6 a.m. to 10 p.m.

Interrupted services restored by next working day We guarantee to restore your service within 10 or 8 hours1 (during the support hours) via on-site use or directly on the phone. within 10 hours1 within 8 hours1
Compensation for failure to adhere to promised repair time none full monthly charges for your My SME Office (incl. options)
Status reports Status reports will always keep you updated on the progress of your order and if your service is interrupted
Online customer service Customer Center for business customers
Online help Online help and support with products and services
Price included 130.–/month

1 Defined target within support times (see under time measurement in the specific terms and conditions of service).


Professional on-site installation

149.– (instead of 199.–)*


  • Call-out
  • On-site service installation
  • Internet / e-mail configuration
  • Business Telephony activation in the Customer Center and
    installation of an app / client
  • Adaptation of existing MultiLINE installation if required

One-off professional installation included with a new My Service Standard subscription**

On-site service installation with TV

199.– (instead of 249.–)*


  • Same as above
  • plus installation of a Swisscom TV-Box
One-off professional installation included with a new My Service Standard subscription**

Additional packages



Internet / e-mail configuration on additional devices + 50.–  
  • Installation of an IP telephone
+ 35.–  
  • Business Telephony activation in the Customer Center
    and installation of an app / client
+ 35.–  
  • Individual customer support (per 15 minutes)
+ 35.–  
  • Installation of an additional Swisscom TV-Box
+ 95.–  

My Service

My Service Standard



My Service is the personal support service for all technical issues linked to computers, hardware and mobile devices. Our My Service experts will help you with any problems and interruptions affecting your My SME Office connection


One-off professional installation included with a new My Service Standard subscription**

  • Set up devices such as computers, printers, tablets and smartphones
  • Set up e-mail encryption, firewalls, anti-virus
  • Technical support with the use of software and devices
  • Advice and tips for software such as Office programs and mobile apps
Free hotline 0800 822 830  

Mon-Fri 8am-9pm

Sat 8am-5pm

*If you subscribe to a My SME Office package, you will benefit from basic on-site installation by an Swisscom expert for only CHF 149 instead of CHF 199 or CHF 199 instead of CHF 249.- Additional charges may apply for devices or other installations. Promotion valid until 14 November 2016.

** If you subscribe to My Service Standard for one year, you will receive the basic on-site installation by an Swisscom expert worth CHF 149 (My SME Office without TV) or worth CHF 199 (My SME Office with TV) for free. Promotion valid until 14 November 2016.


Shop appointment

Personal advice in the Swisscom Shop with an SME expert.

Make appointment

Telephone advice

Have you got questions about packages? Receive advice on the telephone from our experts.

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