Serve call centre customers more quickly and lighten your agents‘ workload.
As the person responsible for a call centre or customer service, you want to guarantee and constantly optimise service quality. You want to work together with your employees to analyse and improve your communication with customers. Voice Recording also helps to protect your employees against fraud and threats, and provides evidence where necessary.
How it works:
With the caller’s consent, calls are recorded and stored on a secure server. The audio files are available to you on the customer extranet as early as the next day. Voice Recording provides you with a network-based service for recording calls, with no investment costs and with sufficient platform resources.