Emergency calls are always made to the relevant emergency services from the company headquarters, even if the Business Communication app/client is used at another location. It is therefore strongly advisable not to use the Business Communication app/client for emergency calls away from the company base. If the Business Communication app/client is used with a smartphone, your location can only be identified via the mobile network and SIM card if the mobile device contains a SIM card configured for voice calls and the emergency number 112 is dialled.
Depending on the communication package and model, there are PAYG options, free unlimited calls to all Swiss fixed and mobile networks, and a limited allowance for foreign calls. Your administrator can tell you which communication package and model you have.
Depending on the offer, a limited allowance for foreign calls is included (country group 1, i.e. EU, USA and Canada).
Internal company calls to numbers registered with Smart Business Connect are always free.
A fair use policy applies to all call allowances.
Further info at: www.swisscom.ch/fup
With a NATEL® Infinity (plus) or NATEL® business Infinity (plus) subscription with unlimited data, there is no charge to use the Business Communication app in Switzerland. Use with a WLAN connection abroad is also free. Roaming charges may apply if you use the app abroad without a WLAN connection.
To use the app abroad, we recommend the NATEL® Infinity (plus) or NATEL® business Infinity (plus) M, L or XL subscriptions, which include international services and sufficient data speeds.
Thanks to Internet Backup, you can still access the Internet and make phone calls when your network is down.
In the Customer Centre, the number for the Business Telepony app must be deactivated immediately.
The employee can then be invited to use the app again.
Mobile number / Contract
If your smartphone has been stolen or lost, you must inform your network provider so the NATEL® number (SIM card) can be blocked (e.g. Swisscom 0800 055 055).