Contact us if you would like to cancel your mobile subscription, fixed network, TV or Internet services.
If you wish to withdraw from the contract outside the regular termination period, you will normally be charged for the outstanding instalments up to the minimum contract period.
Note: You can also put your mobile contract on hold. Instead of cancelling your contract and losing your mobile number, you can put your contract on hold for up to 12 months. You can then reactivate the subscription and use the same telephone number again.
If you would like to change your mobile subscription to a lower subscription fee within the first 12 months after signing or extending the contract, you will be charged a one-off fee of CHF 300. It does not matter whether you have purchased a device at a reduced subscription price or not. After the first 12 months, a change of subscription does not result in any costs.
If you don’t need your mobile subscription for a while, for instance if you plan to go abroad for a lengthy stay, you can put your contract on hold. The suspension period can be between two and 12 months. You won't be charged any monthly fees during this period. After reactivation you can use the same telephone number again.
You can easily set up temporary subscription suspension in the Customer Center.
You cannot put fixed network, TV and Internet subscriptions on hold; the option is not available for DSL and Natel®Pro either.