If you want to pay your bill later, you can extend the payment period provided that
To arrange an extension, go to the Customer Center under menu item "Bills and costs". Click the bill in question and select "Extend payment deadline".
If the "Extend payment deadline" link is not displayed, it will not be possible to extend the payment period. You can only extend the payment period for each bill once.
Swisscom offers the option of payment by instalments. You need to meet various criteria to pay by instalments (amount, payment term expired, etc.) If the button “Create payment by instalments” is displayed in the Customer Center under Your Bill, you have the option to pay by instalments. Payment by instalments is not available otherwise.
If you fail to pay your bills, your account will be blocked. You will notice this from the following
Activate a blocked connection in just a few clicks in the Customer Center. Go to menu item "Bills and costs". Click the bill in question and select "Reactivate connection". You can pay your bill directly by credit card or simply unblock and pay the bill within 3 days.
After unlocking, it can take up to two hours until your connection is working again. This depends on system capacity and cannot be speeded up. If your mobile fails to work after being unblocked, switch it off temporarily to allow it to log back into the network.
You receive e-bills where you pay them, directly within your e-banking service. This has a number of benefits:
Simply log into your e-banking or e-finance PostFinance account once and under E-bill, select Swisscom (Switzerland) Ltd. as the biller.
The amount to be paid will be automatically debited from your account on the due date by direct debit or Debit Direct by PostFinance. Once it is set up, you will never miss a payment again. If you do not agree with the amount debited you have 30 days within which to object.
Pay your Swisscom bill conveniently using e-banking or e-finance (PostFinance). Enter the reference number online and simply pay with the touch of a mouse button. All the required payment information is available in the Customer Center or the e-mailed bill. To avoid having to key in the payment data, simply copy the relevant data from the electronic paying-in slip and paste it into the appropriate e-banking or e-finance fields.
Swiss Post charges a fee for any payments made over the post office counter. The charge depends on the bill amount and is at least CHF 0.90 (plus VAT) per payment. If you pay a Swisscom bill at a Swiss Post counter, we add on this charge.
Please note that this overview of fees does not include VAT: in line with Swiss Federal Tax Administration, Swisscom must apply additional VAT of 7.7% to these fees.
Avoid these fees by paying your bill within the payment period and using our free payment alternatives, such as e-billing, direct debit, Debit Direct or our online options for e-banking payments (Customer Center and/or billing by e-mail).
Payment from a Swiss account:
Post office account: 87-693077-7 (IBAN: CH81 0900 0000 8769 3077 7)
Payment from a foreign account:
Bank account: 298829-81 (IBAN: CH18 0483 5029 8829 8100 0)
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
Important: Please always quote the bill number or your telephone number in the payment reference line.