Pay my bill

Paying later

If you want to pay your bill later, you can extend the payment period provided that

  • The bill expired a few days ago or
  • You have already received a reminder.


To arrange an extension, go to the Customer Center under menu item "Bills and costs". Click the bill in question and select "Extend payment deadline".



If the "Extend payment deadline" link is not displayed, it will not be possible to extend the payment period. You can only extend the payment period for each bill once.






Paying in instalments

Swisscom offers the option of payment by instalments. You need to meet various criteria to pay by instalments (amount, payment term expired, etc.) If the button “Create payment by instalments” is displayed in the Customer Center under Your Bill, you have the option to pay by instalments. Payment by instalments is not available otherwise.






Reactivate blocked account

If you fail to pay your bills, your account will be blocked. You will notice this from the following

  • No phone reception.
  • You will hear the following message when you try to make a call: "Your connection has been blocked."
  • You will see the following message when you try to visit a web page: "Your connection has been blocked."

Activate a blocked connection in just a few clicks in the Customer Center. Go to menu item "Bills and costs". Click the bill in question and select "Reactivate connection". You can pay your bill directly by credit card or simply unblock and pay the bill within 3 days.



After unlocking, it can take up to two hours until your connection is working again. This depends on system capacity and cannot be speeded up. If your mobile fails to work after being unblocked, switch it off temporarily to allow it to log back into the network.






Payment options


You receive e-bills where you pay them, directly within your e-banking service. This has a number of benefits:

  • Convenience: With e-banking, there is no need to spend time and potentially make mistakes keying in lengthy reference numbers, bill amounts or account information.
  • Speed: E-bills are paid in just a few clicks of the mouse
  • No paper: The e-bill is settled directly within your e-banking account. You no longer receive any paper
  • Control: You are responsible for checking the e-bill and rejecting it if there are any discrepancies
  • Security: E-billing is as secure as e-banking

Simply log into your e-banking or e-finance PostFinance account once and under E-bill, select Swisscom (Switzerland) Ltd. as the biller.


The amount to be paid will be automatically debited from your account on the due date by direct debit or Debit Direct by PostFinance. Once it is set up, you will never miss a payment again. If you do not agree with the amount debited you have 30 days within which to object.

 

Register for direct debit or Debit Direct

Go to the DD form (PDF 116 kB) for Corporate Mobile Network (CMN) and NATEL® business infinity

Go to the DD form (PDF 116 kB) for NATEL® go


Pay your Swisscom bill conveniently using e-banking or e-finance (PostFinance). Enter the reference number online and simply pay with the touch of a mouse button. All the required payment information is available in the Customer Center or the e-mailed bill. To avoid having to key in the payment data, simply copy the relevant data from the electronic paying-in slip and paste it into the appropriate e-banking or e-finance fields.

 

Go to Customer Center

More details on electronic billing and e-mail billing.


Pay overdue Swisscom bills quickly using your credit card. You can pay directly in the Customer Center or use the My Swisscom app with VISA and MasterCard credit cards.


Go to Customer Center

Go to My Swisscom App


Swiss Post charges a fee for any payments made over the post office counter. The charge depends on the bill amount and is at least CHF 0.90 (plus VAT) per payment. If you pay a Swisscom bill at a Swiss Post counter, we add on this charge.


Go to overview of Swiss Post fees.

 

Please note that this overview of fees does not include VAT: in line with Swiss Federal Tax Administration, Swisscom must apply additional VAT of 7.7% to these fees.

 

Avoid these fees by paying your bill within the payment period and using our free payment alternatives, such as e-billing, direct debit, Debit Direct or our online options for e-banking payments (Customer Center and/or billing by e-mail).

 

Go to Customer Center


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Swisscom account data

Payment from a Swiss account:

Post office account: 87-693077-7  (IBAN: CH81 0900 0000 8769 3077 7)

 

Payment from a foreign account:

Bank account: 298829-81     (IBAN: CH18 0483 5029 8829 8100 0)

BIC: CRESCHZZ80A
Clearing: 4835


Recipient:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Important: Please always quote the bill number or your telephone number in the payment reference line.






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